Carrier Operations Specialist

The Carrier Operations Specialist is responsible for the overall productivity, performance, and satisfaction of their assigned carriers. This will be accomplished through ongoing review of key performance indicators, followed by active participation in strategies to positively affect results. The Specialist is expected to address issues that go beyond the scope of regular daily activity. Must be well organized, an excellent communicator and have a keen sense of timeliness in prioritizing personal and fleet management program activities.

Specific Responsibilities include:

Carrier Utilization & Productivity: Ensure assigned fleet capacity is fully optimized in the best interest of both the carrier and Bison Logistics, with a focus on maximizing miles per truck and meeting or exceeding utilization targets. 

• Actively manage day-to-day carrier trip execution and resolve issues to support a positive carrier experience and maximize miles.
• Maintain a clear understanding of all tractor availability to ensure planning teams capture full capacity.
• Monitor daily and future truck availability to proactively address gaps.
• Collaborate with carriers and Bison OTR teams to minimize downtime related to breakdowns.

Carrier Planning: Ensure that their assigned carriers are planned based on their set availability (PTA). 

• Proactively assign freight through the planning group and outbound planning tools, including advance outbound and reload planning.
• Develop plans in alignment with Bison Highway Planning Standards, ensuring they are achievable, productive, and meet customer requirements.
• Participate in carrier selection for dedicated runs and scheduled departures.

Carrier Management: Manage the overall carrier performance in alignment with company policies, procedures, and contractual expectations. This includes:

• Utilization
• Level of Service
• Tracing Compliance
• Truck Posting
• Safety and compliance issues.
• Operational issues.
• Carrier reviews.

Carrier Retention: Support long-term carrier relationships by proactively addressing concerns and enhancing the overall carrier experience.

• Build and maintain strong working relationships with carrier contacts, including dispatch and ownership.
• Resolve planning and customer service issues in a timely manner.
• Address maintenance concerns and coordinate resolutions.
• Support and escalate carrier pay-related issues as needed.
• Act on additional retention-related matters.

Other Tasks: Contribute to the broader team and organizational initiatives as required.

• Participate in special projects and continuous improvement initiatives.
• Support freight brokerage activities as needed.
• Contribute to additional programs and cross-functional efforts.
• Perform other related duties as assigned.

Our Ideal Candidate will possess:

• 1-3 years experience in transportation, logistics, fleet management, or a related role.
• Experience working with carriers, dispatch, or load planning is an asset.
• Strong leadership skills with the ability to mentor and coach.
• Excellent communication skills.
• Ability to realize sense of timeliness in prioritizing personal and fleet activities.
• Strong organizational skills with a clear sense of urgency about planning and executing work.
• Ability to maintain composure, effectiveness and flexibility under pressure will be key to your success in this position.
• Strong ability to adapt to varying situations.
• Exceptional problem-solving abilities.

Shift: 4 on, 4 off from 06:00 - 18:00 CT.

This position is open to candidates based in Winnipeg or Mississauga and requires on-site work.

This job is classified under NOC Code: 12013.

Why Bison:                    
•    Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•    Dispersed work environments that promote a healthy work-life balance
•    Meaningful and impactful work and projects with an essential service provider
•    Join our engaging Wellness Program & extracurricular sports teams

About Bison:                    
•    Celebrating over 50 years in Business
•    Active in giving back through Corporate Social Responsibility and Charitable Giving
•    Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.