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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.
We’re looking for a results-oriented Carrier Payables Team Lead to lead the team supporting our Accounts Payable/Receivable and claims payment activities. You’ll oversee daily operations, make sure carrier and claim payments are accurate and timely, and uphold compliance with company policies. The role balances hands-on work, such as resolving complex payment discrepancies and reviewing high-risk items, with coaching, workload management, and process improvement. You’ll partner closely with Claims, Accounting, and leadership to mitigate financial risk and drive operational efficiency.
KEY RESPONSIBILITIES
The following summarizes the essential functions of this role. Other duties, both major and minor, may be performed, and specific activities may change from time to time.
TEAM LEADERSHIP AND MENTORING·
- Lead, coach, and support a team of [3–5] carrier payables, claims processing, and Accounts Payable/Receivable specialists
- Guide Claims Processors, AP/AR Specialists, and Senior Specialists in resolving complex accounting and payment issues
- Assign work, set daily priorities, and monitor individual and team productivity, quality, and performance against goals
- Train and onboard new hires, ensuring they understand claims and AP payment processes, systems, and controls
- Independently review, resolve, and coach team members on complex or high-risk claims and payment activity
- Serve as the first point of escalation for complex or aged items
- Provide ongoing feedback and development, and contribute input to performance reviews and staffing needs
CARRIER PAYABLES OPERATIONS
- Oversee the full payables cycle: invoice receipt, coding, matching, approval, and payment
- Verify carrier invoices against billing in the system, checking commissions, fees, premium, surplus lines tax, and related items
- Apply reconciliation and research skills to review and resolve complex payment discrepancies
- Review and approve claims payments and recoveries, ensuring accuracy and adherence to AP and claims payment procedures
- Ensure compliance with carrier payment terms and company policies
RISK MANAGEMENT, CONTROLS AND REPORTING
- Review and resolve aged claims payment items, ensuring discrepancies and month-end reconciliations are addressed on time
- Monitor aging and unapplied items for the team
- Identify and escalate potential financial risk, including overpayments, duplicate payments, and missing documentation
- Track key metrics such as invoice turnaround time, aging, error rates, and short-pay or dispute volume
- Maintain internal controls and keep organized, detailed records in accounting and claims systems to support audit and compliance needs
- Participate in audits, claims reviews, and special projects as requested
- Prepare and present regular reports to management
CROSS-FUNCTIONAL PARTNERSHIP
- Communicate professionally and effectively with Claims, Accounting, and other lines of business
- Partner with internal teams to keep workflows smooth and resolve billing and payment discrepancies quickly
- Respond to carrier inquiries and manage payment-related escalations
- Partner with IT and Finance on system enhancements, reporting improvements, and automation
CONTINUOUS IMPROVEMENT
- Contribute ideas in department meetings to improve claims payment processes and controls
- Stay current on changes in accounting standards, claims processes, regulatory requirements, and company policies
- Provide strategic insights to improve department efficiency, accuracy, and performance
- Document procedures and drive continuous improvement in the payables workflow
QUALIFICATIONS
The requirements below are representative of the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED
- Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent relevant experience
- 5+ years of accounts payable or accounting experience, including claims or disbursement-focused processing
- Leadership experience, whether in a lead, supervisory, or senior role or through demonstrated informal leadership
- Strong proficiency in accounting and claims payment systems, ERP platforms, and advanced Microsoft Excel
- Strong understanding of fundamental accounting principles and carrier payment terms
- Excellent analytical, reconciliation, and problem-solving skills, with the ability to identify and resolve complex claims and payment issues
- Effective time management in a high-volume environment
- Clear written and verbal communication, with a focus on reporting and compliance
PREFERRED
- Experience with automation or OCR invoice-processing tools
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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