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Newark, New Jersey, United States
Onsite
Not Available
Req number:
R8534Employment type:
Full timeWorksite flexibility:
OnsiteCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Case Management Analyst ready to take us to the next level! If you have data entry experience, customer service experience, and proficiency with Microsoft Office and databases and are looking for your next career move, apply now.Job Description
We are looking for a Case Management Analyst to conduct in-depth analysis of organizational processes for the Medicaid team while providing day-to-day operational support to ensure processes run efficiently and effectively. This position will be Full-Time and Onsite in Newark, DE. This position requires employees to work a minimum of one Saturday per month, as needed.
Only work authorizations that will not require sponsorship now or in the future will be considered.
What You'll Do
Learn, understand, and follow federal and state laws, regulations, standards, policies, and Medicaid program requirements
Adhere to all CAI and client security requirements
Utilize computer inquiry systems to obtain required verifications
Retrieve Medicaid applications from the client system and distribute work among team members daily
Identify additional benefits associated with cases and route cases to the appropriate processing queues
Document case management activities and updates within the eligibility system
Answer and direct phone calls, respond to emails and correspondence, and serve as a point of contact for clients
Communicate professionally with the client site regarding applications, verifications, and case clarifications
Monitor case completion activity within client systems
Index verifications and renewals as required
Track monthly operational metrics and present results to leadership
Conduct weekly audits of assigned cases to ensure completion and accuracy
Monitor shared resource mailboxes to ensure work is assigned and completed efficiently
Attend individual and team meetings to stay informed of process and policy updates
Perform additional case management and operational responsibilities as assigned
What You'll Need
Required:
High school diploma or equivalent
One year of data entry experience
One year of customer service experience
Proficiency with databases, spreadsheets, and Microsoft Office Suite
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and organization
Strong analytical and problem-solving skills with the ability to identify issues and implement effective solutions
Professional written and verbal communication skills for interaction with internal teams and external clients
Fluent English communication skills
Reliable transportation and consistent attendance
Preferred:
Knowledge of Medicaid eligibility programs or other public assistance programs
Experience working in case management, benefits administration, or eligibility-focused environments
Bilingual communication skills
Experience working with high-volume case processing and document management activities
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Must be able to communicate with customers/team members over the phone and in person
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$20 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.