The Case Manager is responsible for coordinating patient-centered services for individuals receiving substance use disorder and behavioral health treatment. This position conducts assessments, develops individualized case management plans, coordinates community resources, facilitates referrals and discharge planning, and promotes continuity of care across detoxification, residential, maternal recovery, and outpatient programs. Working collaboratively with an interdisciplinary treatment team, the Case Manager addresses barriers to treatment, supports recovery goals, and maintains accurate documentation in accordance with organizational policies, regulatory requirements, and accreditation standards.
Essential Functions (Principal Duties and Job Responsibilities):
- Ensure that clients are sufficiently monitored and supervised at all times during work shift.
- Respect and protect client's rights (including confidentiality) and ensure that client's respect the rights of others by appropriately intervening and/or reporting when program rule violations occur.
- Acquire, maintain, and practice skills regarding sensitivity to the cultural and socioeconomic backgrounds (including sexual preferences) of clients and others contacted in carrying out job responsibilities.
- Participate in funding agency training activities as required.
- Acquire and maintain a functional knowledge of internal and funding agency standards of service delivery and documentation.
- Maintain clinical records and required paperwork in compliance with agency standards.
- Assist in the collection and reporting of statistical data to funding and other agencies as required.
- Provide back up for other staff in the event of illness, vacations, or other necessary absences from work.
- Identify and interview eligible clients and coordinate substance abuse intervention.
- Maintain a caseload in accordance with established guidelines.
- Provide treatment planning and access client to appropriate service providers (referral).
- Transport clients on excursions, clinic visits/doctor appointments, special family or personal business appointments, and court appearances.
- Maintain F-endorsement and licensure requirements in accordance with established guidelines.
- Coordinate, facilitate, and plan for weekly client support groups.
- Provide substance abuse seminars and family education seminars.
- Deliver prevention/education seminars to the community.
- Participate in health fairs, seminars, and testing events on weekends and evenings as required.
- Maintain clinical records and required paperwork in compliance with agency standards.
- Attend and participate in treatment team meetings in order to give and receive client condition reports.
- Attend all appropriate client care conferences and staff meetings.
- Participate in funding agency training activities as required.
- Attend and participate in treatment team meetings in order to give and receive client condition reports.
- Attend all appropriate client care conferences and staff meetings.
- Participate in funding agency training activities as required.
- Performs other related duties as assigned.
Knowledge, Skills and Abilities Required:
- A comprehensive knowledge of substance abuse treatment.
- Ability to interact effectively with staff, clients, agencies, etc.
- Demonstrated effective clinical skills.
- Ability to remain courteous, tactful, and discrete in relating to the public, other staff, and clients.
- Adhere to the guidelines as stated in the Meharry Medical College Policy and Procedures Manual.
- Ability to acquire and maintain a functional knowledge of internal and funding agency standards of service delivery and documentation.
- Acquire, maintain, and practice skills regarding sensitivity to the cultural and socioeconomic backgrounds of clients and others contacted in carrying out job responsibilities.
- Must have a valid Tennessee Driver's License and vehicle to facilitate local travel between the Elam Center and business-related agencies.
Education and Experience Required:
- Bachelor's degree (B.S. or B.A.) from a four-year college or university in a health or human services discipline, or related field and a minimum of two years related experience and/or training, or an equivalent combination of directly related education and experience
