Case Manager Assistant

InnovaCare Management Services Company, LLC

InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision.  Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.

Why Join InnovaCare Health:

Our Philosophy: We don’t just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient’s full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.

Our Model of Care: We’re committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey.

We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.

Job Summary 

This position is primarily responsible for facilitating communication between different caregivers in the advocacy of the patient. This position requires primary care experience, triage, and excellent phone etiquette. Must be accessible to the care management team, clinics, and clinicians they serve.

Essential Job Functions 

• Provides administrative support to case manager and clinic team by:

• Reviewing daily schedules to identify high-cost patients 

• Participate in daily clinic morning huddles

• Participate in weekly UM/CM rounds 

• Perform task-driven outreach according to plan of care

• Schedules follow up appointments after ED events

• Send letters / reminder for patients not seen not established

• Follow up with other teams for pending tasks completeness 

• Provides Tier Two patient outreach for short term case management

• Follows up on referral/ DME / specialists visits completeness with patients

• Assists with required paperwork from hospitals. SNFs. LTAC, Home health

• Tuck in calls to real time rising risk patients

• Assists case manager and clinic staff with daily outreach for specific tasks 

• Confirm medication is being taken 

• Confirm patient attended specialist appointment and update goals

• Confirm patient has received DME, HHC or any resources outlines in the plan of care
• Must have 6+ months Medical Assistant experience in primary care

Minimum Required Education, Experience & Skills 

• College degree or completion of college courses in healthcare, care management, or similar focus.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. 

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.