About Blue Cross and Blue Shield of Minnesota
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.
The Impact You'll Have

Provides telephonic support to members with behavioral health needs by conducting assessments, identifying gaps in care, and developing individualized care plans. This role coordinates referrals, connects members to community and in-network providers, and helps members understand their benefits, ensuring comprehensive support without delivering direct clinical care.


What You'll Do
- Provide telephonic engagement only, using motivational interviewing and therapeutic techniques to encourage participation. Manage a mix of new cases and follow-up calls, ensuring timely and effective support.
- Develop and monitor individualized care plans, setting follow-up actions and goals.
- Navigate multiple systems to gather relevant information and update case documentation.
- Review member information and prepare for outreach calls to conduct clinical assessments and document findings.


How You'll Do It
- Research, place referrals and coordinate with providers to connect members to appropriate resources and services, following up to ensure receipt and follow through.
- Participate in clinical rounds and team meetings to review cases, receive feedback, and ensure best practices.
- Prepare for and present cases during client or vendor audits, defending actions taken and responding to inquiries.
- Navigate complex member situations, including privacy issues due to family dynamics, by collaborating with Member Services to resolve concerns while maintaining ongoing support for the member.
- Consult with team members to ensure best practices, participate in required training, and assist with specialty projects; frequently mentor and provide shadowing opportunities for new hires.
- Performs additional responsibilities consistent with the scope and level of the role, as assigned.


Required Skills & Experience
- 3+ years of related case management (clinical) professional experience.
- Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted. Flexibility to work varied hours.
Preferred Skills & Experience
- Ability to tailor communication to varied audiences, actively listen to uncover requirements, and ensure accurate and timely information exchange.
- Ability to analyze information, identify patterns and root causes, and collaborate with partners to implement practical solutions.
- Ability to leverage technology to tailor communications to varied audiences, listen to uncover needs, analyze root causes, and collaborate on practical solutions.
- Ability to effectively organize work, balance competing priorities, and manage time across multiple responsibilities and deadlines.


Licensure/Certifications

Required:
Registered Nurse (RN)
Licensed Marriage and Family Practice (LMFT)
Licensed Independent Clinical Social Worker (LICSW)
Licensed Psychologist (LP)
Licensed Professional Clinical Counselor (LPCC)


Role Designation

Teleworker


Role designation definition:
- Teleworking is working full time remote.
- Hybrid is a minimum of 2 days onsite.
- Onsite is full-time onsite.


Compensation and Benefits

$68,900.00 - $91,300.00 - $113,700.00 Annual
Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
To discover more about what we have to offer, please review our benefits page.


Equal Employment Opportunity Statement
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
Physical requirements.
