Case Manager - Cultural Support

Supporting Aboriginal and Torres Strait Islander and Culturally Diverse Young People.

Make a meaningful difference. Help young people build safe, stable and positive futures.

Are you passionate about supporting young people experiencing or at risk of homelessness? Do you value cultural safety, self-determination, inclusion and trauma-informed practice?

We are seeking a compassionate and culturally responsive Case Manager to provide holistic, person-centred support to young people, with a particular focus on Aboriginal and Torres Strait Islander young people and those from culturally and linguistically diverse (CALD) backgrounds.

About the role

You will deliver strengths-based, culturally safe and trauma-informed case management, supporting young people to overcome barriers, navigate service systems and build the skills and confidence to achieve independence.

Working collaboratively with young people, families, community organisations and service providers, you will promote self-determination, respect cultural identity and ensure young people feel heard, valued and empowered.

Reporting to the Team Leader, this is a full-time role January 2028 located in Chisholm, ACT. Salary is in accordance with SCHADS Level 4.

Key responsibilities

• Deliver individualised case management, including assessment, case planning, reviews and risk management.
• Provide culturally safe and trauma-informed support that recognises cultural identity, lived experience and the impacts of intergenerational trauma.
• Support Aboriginal and Torres Strait Islander young people to strengthen connections to culture, Country, kinship and community, working alongside ACCOs, Elders and cultural mentors.
• Support CALD young people to navigate language, migration, settlement and other systemic barriers, including facilitating interpreter services where required.
• Advocate for young people and coordinate access to housing, health, mental health, AOD, legal, education and employment services.
• Build partnerships with Aboriginal and multicultural organisations, community groups and service providers.
• Support young people to develop independent living skills, resilience and social connections.
• Maintain accurate case records and contribute to a collaborative, reflective and culturally responsive team environment.

What you will bring

• Demonstrated experience working with Aboriginal and Torres Strait Islander communities and/or culturally and linguistically diverse communities.
• Experience in youth work, homelessness services, case management, advocacy or service coordination.
• Strong understanding of cultural safety, trauma-informed practice and intergenerational trauma.
• Ability to build trusting, respectful and culturally appropriate relationships with young people.
• Strong communication, assessment, case planning and documentation skills.
• A commitment to self-determination, inclusion, youth empowerment and culturally responsive practice.
• Diploma (minimum) in Youth Work, Social Work, Community Services or a related discipline is desirable.

Essential requirements:

• Current ACT Working with Vulnerable People registration.
• Current ACT driver's licence.
• Current Senior First Aid Certificate.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Access to EAP and health & wellness initiatives  

• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

Join our team

If you are passionate about supporting young people, celebrating cultural diversity and creating pathways to safe housing, connection and independence, we would love to hear from you.

Apply now and be part of making a lasting difference in the lives of young people.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration