Case Manager in Training — Hospitality Experience Welcome!

You've spent your career making sure guests feel taken care of, even when they're stressed, demanding, or having the worst day of their trip. That instinct — staying calm, solving problems on the fly, and making someone feel heard under pressure — is exactly what our Case Manager in Training role runs on. This role gives you a real career path with room to grow, not just a job — you'll build expertise in a new field while using skills you've already spent years developing.

We are seeking a Case Manager in Training. In this role, you will be responsible for managing the law firm's day-to-day operations, including carrying out administrative services and supporting the legal team. This position's ideal candidate has a strong work ethic, exceptional problem-solving skills, and comfortable working in a fast-paced dynamic workplace.

Responsibilities

• Assist case managers and attorneys with organizing, filing, and maintaining of client files up to 100+ cases
• Collect check request for medical records, accident reports, driving records and vehicle ownership as requested and submit for processing
• Copy documents and demand packages as requested
• Complete certified mail cards and mail documents and cost checks as requested
• Perform general office duties such as typing, operating office machines, and sorting mail
• Create new and existing client folders
• Prepare and send turndowns and no representation letters, contracts, and multi-party combo letters
• Send out demand letters
• Performs other related duties as assigned to meet the needs of the business

Requirements

• Associate degree, certificate, or equivalent work experience (preferred)
• Bilingual English and Spanish (preferred)
• 1 year of experience in the legal field a plus!
• Knowledge of administrative and clerical procedures and systems such as word processing, managing of files and records, and other office procedures
• Must possess the ability to multi-task, prioritize, handle a fast-paced environment, and manage workload with a positive attitude and minimal supervision
• Great written and communication skills
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team.