JOB SUMMARY
- Leading their Cluster’s operations in providing world-class best practices for cash collections and reconciliation for the Cluster’s Home Health & Hospice agencies.
- Collaborating with the Revenue Cycle Portfolio Leaders in developing, monitoring, and maintaining those world-class best practices for their Cluster.
- Partnering with other billers, Revenue Cycle Portfolio Leaders, and Service Center AR Resources within the Home Health & Hospice Segment in shared ownership to ensure a world-class AR function across the organization.
DUTIES & RESPONSIBILITIES
- Creates accountability for collection efforts and procedures for Executive Directors and Revenue Cycle Portfolio Leaders.
- Provides coverage for cash posters in the event of short-term or unexpected absences.
- Partners with cluster Executive Directors and/or Revenue Cycle Portfolio Leaders to provide training to Cash Posters.
- Establishes and maintains positive and collaborative working relationships with Portfolio Billers and Collectors.
- Maintains a comprehensive working knowledge of payor contracts and ensures that payors are collecting according to contract provisions.
- Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for agency personnel.
- Partners with cluster Executive Directors and/or AR Market Leaders, as well as Billers/Billing Managers, on payor projects in a timely manner.
- Attends Agency BAM meetings to identify and report on Collections received.
- Review, research, and post various types of funds daily
- Prepare cash reports and reconcile daily
- Resolve discrepancies by coordinating with internal teams
- Research and clear all unidentified cash accounts monthly
- Manage automated payment files and handle exceptions
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
- At least five years’ experience cash posting
- At least three years' in health care billing and collections management, preferably in home health and/or hospice operations.
- At least two years' experience in reconciliation.
- Experience with eClinical Works, HCHB, and Excel is required.
- Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.
- Demonstrated capability to manage detailed information accurately.
- Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers.
- Demonstrates ingenuity, autonomy, assertiveness, flexibilit,y and cooperation in performing job responsibilities.
Additional Information
We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.
Type: Full Time
Location: Remote
Why Join Us
At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.
What sets us apart:
- Empowered, flat leadership model supported by centralized resources
- A work-life balance that promotes personal well-being
- Complete benefits package: medical, dental, vision, 401(k) with match
- Generous PTO, holidays, and professional development
- A culture built around our core values—CAPLICO:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
About Pennant
Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model enables local leaders to lead, while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed.
Learn more at: www.pennantgroup.com
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
