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West Des Moines, Iowa, United States
Onsite
Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Catering Clerk
Department: Market Grille
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
Our Catering Clerks are an essential part of making Hy-Vee events run smoothly and leaving customers with a great impression. In this role, you'll help coordinate and deliver catering orders, work alongside the Catering Manager, and ensure every customer interaction is friendly, efficient, and memorable.
If you enjoy staying on the move, take pride in doing things right, and love being part of a team that makes people's special moments happen, this could be a great fit for you.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and making every interaction a positive one
Deliver catering orders to customers in a prompt and efficient manner, collecting proper payment and returning it to the store
Collect all delivery items from the corresponding departments according to the invoice and deliver all items appropriately
Handle food safely, including proper use of a temperature log, reviewing food status and appearance for freshness, and rotating all perishable product with every delivery and event
Practice proper sanitation procedures and keep your work area clean and organized throughout your shift
Handle and resolve customer issues with care and professionalism
Train new employees on how to coordinate and work an event
Facilitate the maintenance and upkeep of delivery vehicles
Answer the telephone promptly and provide friendly, helpful service to customers who call, including taking product orders
Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Assist in other areas of the store as needed and take on special projects as assigned
Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
Report to work when scheduled and work the expected number of hours
Your Skills
To be successful, you'll need to be able to:
Solve practical problems and follow detailed, straightforward instructions with confidence
Perform simple addition and subtraction, copy figures, and count and record accurately
Communicate clearly and professionally with customers and team members, both verbally and in writing
Work efficiently under time pressure to ensure orders are delivered on time
Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Service Managers; Catering Department Manager; Assistant Catering Department Manager; Market Grille Department Manager; Assistant Market Grille Department Manager
Education and Experience
High school diploma preferred but not required
Server experience is a plus; we will provide the training you need to succeed
Physical Requirements
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Working Environment
This role keeps you on the move in a fast-paced catering and retail environment where timely delivery is a priority. You'll regularly enter and exit a delivery vehicle, navigate staircases and varying terrain, and work in areas with temperature extremes, noise, dampness, and vibrations. There is daily exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
