Industry/Sector
Specialism
Management Level
Senior Associate
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a CE Integration - Senior Associate, you will specialize in analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilization of Microsoft CRM applications. Within our Technology Consulting practice, you will help clients optimize operational efficiency and achieve their strategic objectives. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work even when the path forward isn’t clear.
In this role at PwC Acceleration Center India, you will leverage a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is changing, using reflection to enhance your strengths and address development areas. By interpreting data to inform insights and recommendations, you will uphold and reinforce professional and technical standards, contributing to the firm's overall business strategies.
Responsibilities
- Analyzing client requirements to implement Microsoft Dynamics CRM solutions effectively
- Managing CRM project timelines and deliverables to optimize operational efficiency
- Providing training and support for seamless integration and utilization of CRM applications
- Utilizing CRM analytics to enhance customer journey analysis and business process improvements
- Collaborating with clients to understand their strategic objectives and align CRM solutions accordingly
- Conducting business process analysis to identify opportunities for CRM enhancements
- Developing and maintaining CRM architecture and configuration for client-specific needs
- Leveraging Microsoft Power Apps to create custom solutions that address client challenges
- Facilitating user training sessions to promote effective use of CRM systems
- Validating data management practices to maintain data integrity and compliance within CRM frameworks
What You Must Have
- At least a Bachelor's degree
- At least 2 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Excelling in CRM Project Management and CRM Analytics
- Demonstrating proficiency in Microsoft Dynamics 365 and Power Apps
- Utilizing CRM Integration and Configuration skills effectively
- Analyzing customer journeys to enhance client relationships
- Managing complex CRM implementations with strategic insight
- Embracing change and fostering innovation in dynamic environments
- Developing self-awareness and addressing growth areas through reflection
Travel Requirements
Job Posting End Date
