Central Support Specialist

Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand its team. We are seeking an organized, motivated, and passionate Central Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. 

As a Central Support Specialist, you will support daily operations and help ensure requests and inquiries are handled promptly and professionally. You will coordinate with teams across the organization, such as sales, product, engineering, and operations, to route requests to the right people and follow up until they are resolved. The ideal candidate is a practical problem-solver who communicates clearly, stays organized, and brings structure and teamwork to cross-functional work.

Key Responsibilities

• Support day-to-day communications and operational needs.
• Provide professional and timely assistance with general inquiries.
• Coordinate requests with appropriate teams and resources.
• Maintain accurate records and support follow-up as needed.
• Assist with administrative tasks and internal coordination.
• Identify concerns or opportunities for improvement and share them with the appropriate team.
• Maintain confidentiality when handling sensitive information.
• Take on additional responsibilities as organizational needs evolve.

Qualifications / Skills

• A friendly, professional, and customer-focused approach.
• Strong communication and listening skills.
• Good judgment and a practical approach to problem-solving.
• Organization, attention to detail, and consistent follow-through.
• Flexibility when managing multiple priorities.
• Reliability and a willingness to take ownership.
• Comfort working independently and collaboratively.
• Openness to learning new tools and processes.
• Previous experience in customer service, administrative support, operations, healthcare, or a related field preferred.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new systems.
• Ability to manage tasks accurately and efficiently.
• A positive attitude and commitment to providing dependable support.

 

Benefits we offer

• Competitive salary
• Comprehensive medical, vision, and dental coverage
• Generous tiered PTO policies
• Remote work opportunity
• High level of autonomy
• Training, mentorship, and coaching from leadership

 

Our Process

We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!