Job Description
Centralized – Operations Specialist
The Centralized - Operations Specialist operates as a part of Landmark’s Centralized Services Team. The Centralized – Operations Specialist will work closely with onsite team members and corporate support roles over an assigned portfolio to our centralized platform. The Centralized – Operations Specialist will be responsible for providing exceptional customer service to both prospective and current residents. The Centralized – Operations Specialist operates in compliance with established policies and procedures to include responsibilities supporting delinquency, accounts payable, dashboard management and data entry.
Reports to: Associate Vice President of Centralization
Direct Reports: None
Indirect Reports: Resident Services Managers
Duties/Responsibilities: The duties listed below are an outline of the role’s responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.
Operations Duties:
- Manage Delinquency handoff follow ups from Landmark’s AI assistant.
- Manage Delinquency knowledge updates to Landmark’s AI assistant.
- Process open Accounts Payable.
- Manage all past delinquency communication in accordance with the 0-90 day post move-out collections schedule.
- Complete monthly write off packets and process write offs in management system.
- Manage Resident dashboard specific to Resident contact needed, Resident not Progressing, Reviews, and Financial Notices.
- Conduct future resident outreach regarding delinquency at least once per week.
- Complete Weekly Insurance enrollment audit and make necessary corrections.
- Audit LEAP invoices and verify posting & payment statuses.
- Complete Utility pre-bill audit each month, and report concerns to Community Manager and Regional Director.
- Ensure property has planned intentional P.A.W.S. events for the upcoming month and collaborate on event planning & supply ordering as needed.
General Administration
- Ensure team members comply with corporate policies and government laws on Fair Housing.
- Ensure confidentiality of client, resident, and company information.
- Prepare agendas for weekly performance recaps.
- Participate in weekly 4DX WIG sessions.
Customer Service
- Maintain a high level of customer satisfaction by understanding the needs and expectations of residents, prospective residents, clients, and vendors.
Education & Experience
- High School Diploma or equivalent required; bachelor’s degree strongly preferred.
- Minimum of 1 year experience of off-campus student housing leasing or conventional housing leasing.
- Previous experience in a hotel, restaurant, tourism management role is beneficial.
- Internal candidates must have minimum of 1 year experience as a Resident Services Manager, Associate Community Manager, Associate Sales & Marketing Manager or a Leasing and Marketing Assistant/Professional.
Preferred Knowledge, Skills, & Abilities
- Demonstrated proficiency in all areas of residential property management operations preferred.
- Demonstrated proficiency in Microsoft Office Suite or related software.
- Entrata or related software experience preferred.
- Must possess excellent communication and interpersonal skills.
- Must be able to manage one’s own time efficiently.
- Must possess strong analytical and decision-making skills.
- Must possess strong customer service skills.
- Ability to work independently and take initiative.
- Excellent organizational skills to manage multiple tasks and priorities.
Work Environment
- The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
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Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
