Centralized Scheduling Representative

Job Description:

Job Title: Centralized Scheduling Representative

Location: Springfield, MO

Department: Centralized Scheduling

Employment Type: Full-time

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Job Summary:

As a Centralized Scheduling Representative, you will be a welcoming first point of contact for clients seeking outpatient and psychiatric services. In this fast-paced call center role, you will connect clients with care by assessing their needs, coordinating appointments, and providing compassionate, professional support. Join a collaborative team where your customer service, communication, and multitasking skills will help create a positive experience for every client.

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This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

• Provide courteous, professional assistance to clients by answering incoming calls, assessing needs, and connecting callers with the appropriate staff or services.
• Respond to routine and crisis-related calls with sound judgment, compassion, and appropriate urgency.
• Schedule first-time appointments for Outpatient and Psychiatric Services while maintaining an accurate and efficient appointment system.
• Verify client insurance eligibility and referral sources using designated websites and software systems.
• Complete clerical and administrative tasks, including sending appointment letters and reminders, maintaining files and activity logs, generating reports, and entering information into tracking systems.
• Protect client privacy and confidentiality by consistently following HIPAA requirements.
• Collaborate with team members and complete additional responsibilities assigned by the supervisor.

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Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• Previous customer service experience preferred.

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Additional Qualifications:

• Demonstrated customer service orientation with excellent oral, written, and interpersonal communication skills.
• Strong typing and computer skills with the ability to navigate multiple systems accurately.
• Ability to manage multiple priorities, work effectively with minimal day-to-day instruction, and contribute as a dependable team member.
• Flexibility to support multiple work locations as assigned.
• Current driver’s license, acceptable driving record, reliable transportation, and current auto insurance required.
• Successful completion of required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

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Physical Requirements

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally, up to one-third of the time, and/or a negligible amount of force frequently, from one-third to two-thirds of the time, to lift, carry, push, pull, or otherwise move objects, including the human body. The position requires repetitive movement of the hands, fingers, and arms for typing and/or writing during the work shift.

Sedentary work involves sitting most of the time but may include walking or standing for brief periods. Positions are considered sedentary when walking and standing are required only occasionally and all other sedentary criteria are met.





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.