The Centralized Store Manager is responsible for remotely managing the customer experience, sales, account management, and operational performance of multiple assigned Extra Space Storage locations. The role partners with customers, field employees, vendors, and other support teams to coordinate property needs and ensure assigned locations meet company operational and customer-service standards. *This position is based at our designated office location and requires regular onsite attendance. This is not a remote or work-from-home opportunity.
Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.
Benefits We Offer You
- A work/life balance that includes daytime hours
- Outstanding company culture with growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid Time Off accrued throughout the year, increasing with years of service
- Generous 401(k) match with Traditional and/or ROTH choices.
- Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution .
- EXTRA Healthy Wellness Program with rewards towards your medical premium .
- BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.
Your Responsibilities
- Deliver an exceptional customer experience by providing remote support to customers across assigned Extra Space Storage locations, including answering questions, resolving concerns, and helping customers select the right storage solution.
- Drive sales performance by responding to customer inquiries, following up on reservations and leads, converting rental opportunities, and identifying solutions that meet customer needs.
- Oversee routine administrative tasks across assigned stores, including maintaining auction files, following up on delinquent accounts, monitoring store activity, and completing required operational tasks.
- Manage the auction and lien process for assigned stores by maintaining accurate and compliant files, completing required customer communication, coordinating field requirements, and ensuring auction related tasks are completed timely and accurately.
- Partner with onsite employees, District Managers, and other Extra Space teams to coordinate property needs that require a physical presence at the store, including cleanliness, maintenance, lock checks, safety concerns, and customer needs.
- Follow up on reported maintenance and property issues to help ensure our highest standards of cleanliness, safety, and property appearance are maintained.
- Provide clear direction and communication when onsite support is needed and follow through to ensure identified issues are resolved.
- Coordinate property maintenance and vendor activity across multiple locations, including obtaining estimates, scheduling work, monitoring completion, and processing or following up on invoices.
- Maintain strong knowledge of assigned stores and their customers, operational needs, and performance opportunities while managing multiple locations remotely.
- Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
- Perform additional duties as assigned.
Your Qualifications
- 2+ years of customer service experience.
- Leadership experience preferred but not required.
- Sale experience preferred.
- Self-storage, property management, retail, hospitality, or multi-location customer service experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle is necessary if travel to other sites as needed, except in New York City and Brooklyn.
- High School diploma or GED is required; college education is a plus.
Work Environment & Physical Requirements
- Perform job responsibilities primarily through remote customer communication and computer-based systems.
- Regular responsibilities include phone and digital customer communication, sales, account management, collections, administrative work, and coordination with onsite and field employees.
- Requires the ability to effectively manage multiple stores, customers, and operational priorities simultaneously.
- Regular collaboration with Store Managers, District Managers, and other Extra Space employees is required to support physical property needs and resolve store-level issues.
- Performs sedentary work in an office environment with limited lifting (less than 35 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.
Find additional career opportunities at careers.extraspace.com
If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales.
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.
