We’re looking for a Change & Enablement Lead to join our Enterprise Transformation team within the Delivery organization. This role is ideal for someone who thrives at the intersection of people, process, technology, and creativity — and is passionate about helping organizations successfully adopt new ways of working.
As a technology-first creative agency, we partner with clients to transform how content is planned, created, managed, and delivered at scale. The Change & Enablement Lead will play a critical role in driving adoption, readiness, and value realization across enterprise transformation initiatives, with a focus on content supply chain transformation, creative operations, workflow modernization, and AI-enabled ways of working.
This is a client-facing consulting and execution role that combines strategic thinking with hands-on delivery. You’ll work closely with client stakeholders and cross-functional teams across creative, strategy, production, operations, and technology to help organizations navigate change and maximize the impact of new processes and platforms.
The ideal candidate is a strong communicator, collaborative partner, and adaptable problem solver who can simplify complexity, influence without authority, and drive meaningful organizational adoption in fast-paced environments.
WHAT YOU'LL DO
- Lead organizational change management and enablement workstreams across client transformation initiatives focused on content operations, marketing workflows, and enterprise technology implementations
- Partner with client stakeholders to develop and execute change management strategies that drive adoption, engagement, and long-term business value
- Conduct stakeholder assessments, change impact analyses, readiness assessments, and training needs analyses to support successful transformation outcomes
- Develop and deliver change and enablement plans, including communications, training, adoption strategies, and engagement activities
- Support clients through people, process, and technology changes by translating complex transformation initiatives into clear, actionable plans
- Facilitate workshops, stakeholder discussions, and alignment sessions across cross-functional teams including creative, production, operations, strategy, and technology
- Collaborate closely with program managers, product teams, strategists, and implementation partners to integrate change management activities into overall project delivery plans
- Help clients establish scalable ways of working and operational models that improve collaboration, efficiency, and content production at scale
- Drive adoption and value realization for enterprise platforms and digital workflows
- Support AI-enabled transformation initiatives by helping teams adopt new tools, workflows, and ways of working powered by generative AI and automation technologies
- Create and maintain enablement materials including communications, presentations, process documentation, training content, playbooks, and user guides
- Identify organizational risks, resistance points, and adoption barriers, and recommend mitigation strategies to improve engagement and transformation success
- Define and measure success metrics related to adoption, readiness, training effectiveness, and user engagement
- Stay current on emerging trends in organizational change management, creative operations, content supply chain transformation, and AI-enabled workflow solutions
WHAT YOU'LL NEED
- Experience in organizational change management, enablement, transformation consulting, or related roles
- Experience supporting enterprise technology and process transformation initiatives, ideally within digital marketing, creative operations, content supply chain, or consulting environments
- Proven ability to lead organizational change efforts from strategy through execution, including stakeholder engagement, communications, training, readiness, and adoption activities
- Experience working directly with client stakeholders and managing cross-functional relationships in complex, fast-paced environments
- Strong understanding of change management methodologies, principles, and best practices
- Ability to influence without authority, navigate ambiguity, and drive alignment across diverse stakeholder groups
- Experience supporting or enabling enterprise platforms and workflow tools
- Hands-on experience with AI-enabled ways of working and/or implementing generative AI tools, workflows, or adoption initiatives
- Excellent communication, facilitation, presentation, and storytelling skills
- Strong business acumen with the ability to connect transformation initiatives to operational outcomes and business value
- Ability to balance strategic thinking with hands-on execution and deliver high-quality work across multiple initiatives simultaneously
- Strong analytical, organizational, and problem-solving capabilities
- Experience creating training materials, enablement assets, executive communications, and user adoption resources
- Collaborative mindset with the ability to work effectively across creative, strategy, production, operations, and technology teams
- Bonus: Prosci certification and familiarity across Adobe Experience Cloud solutions preferred, including Adobe Workfront, Adobe Experience Manager (AEM), and Adobe Firefly
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The compensation range for this role is $150,000– $225,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.
