Change Lead, AI & Data - Global IT

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Do you have a passion for and deep experience in change management, digital transformation and AI? If you're energized by improving business value through purposeful change management activities, this role could be your next move.

The Change Lead, AI & Data is a strategic partner within the Global Change Enablement team, responsible for enabling successful adoption of AI & Data transformation across our organisation.

Working closely with Global IT, Product teams, AI & Data stakeholders, this role ensures transformation is delivered in a way that maximises business value, people adoption and operational readiness. The Change Lead provides strategic change leadership, adoption insight and governance to help AI & Data programmes achieve sustainable business outcomes.

The role combines hands-on change leadership with advisory capability, helping programme teams understand adoption risk, organisational readiness and change saturation while building consistent change practices that can scale across the enterprise.

Responsibilities

1. Digital Change Enablement

•       Support and input into an industry-leading change management practice.

•       Ensure that change management enables the transformation to realize its full business value.

•       Lead change managers, analysts, communication specialists, and learning specialists as required.

2. AI & Data programmes

•       Oversee all change management demand and delivery in IT’s AI & Data programmes, working closely with the leadership and AI & Data teams.

•       Make recommendations to support adoption and consumption in AI & Data solutions and services.

•       Ensure adequate change management reporting across AI & Data programmes.

•       Ensure programmes are well-positioned for integrated change management by providing robust review and challenge of project and solution plans, key decisions, and progress.

•       Identify risks and issues associated with change management and ensure effective mitigations and remediation actions are proactively executed.

3. Leadership

•       Build trust relationships and influence leadership stakeholders to support the change journey.

•       Monitor and act on sentiments, challenges, and any concerns.

•       Ensure stakeholder and persona mapping is created and maintained.

What you’ll bring

Skills & Attributes

• Experience of driving AI & Data transformation in a large global, matrix-type organisation.
• Strong background in senior leader engagement.
• Demonstrate excellent attention to detail and resiliency.
• Ability to rapidly form and execute solutions to challenges.
• A collaborative mindset with a focus on cross-functional teamwork.
• Product-orientated experience for a holistic view of driving business outcomes.

Qualifications and experience

• Proven experience leading business change in complex, matrixed and international environment.
• Demonstrated experience advising on organizational readiness and adoption risk.
• Experience supporting digital product adoption and continuous transformation.
• Experience with digital platforms, social media and data-driven communication.
• Prosci certified (or similar) preferred.

Success measures - success in this role will be demonstrated through:

• Accelerated adoption of AI & Data transformation initiatives.
• High levels of business readiness and engagement across IT, AI & Data teams.
• Measurable improvement in adoption, utilisation and business value realisation.
• Early identification and mitigation of change saturation and adoption risks.
• Trusted partnerships with AI & IT stakeholders.
• Consistent application of enterprise Change Enablement standards across AI & Data programmes.
• Delivery of actionable, data-driven insights that improve programme decision making and transformation outcomes.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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