The Opportunity: We are seeking a detail-oriented Change Management Quality Assurance Analyst to ensure the successful implementation of organizational changes. The successful candidate will work closely with project teams to assess, monitor, and improve change management processes while ensuring quality standards are met.
Responsibilities:
Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes
Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
Support measurement and reporting for weekly and monthly meetings and as required
Identify areas for improvement in practices and recommend solutions
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Support the Lead in efforts ensuring high performance and quality are consistent
Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
Develop and implement quality assurance strategies and processes for change management initiatives
Conduct quality audits of change management processes, documentation, and outcomes
Collaborate with change management teams to ensure quality standards are met throughout project lifecycles
Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed
Assist the lead in ensuring timely approval for all types of changes
Closely work with engineering team for evaluation of change during approval and after deployment
Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done
Qualifications:
TS/SCI with poly required
Bachelor's degree in Computer Science, Information Technology, or equivalent experience
5+ years of related work experience
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Strong knowledge of change management methodologies and best practices
Excellent analytical and problem-solving skills
Strong attention to detail and ability to manage multiple projects simultaneously
Proficiency in data analysis and reporting tools
Excellent communication and interpersonal skills
Change Management certification (e.g., PROSCI, CCMP) preferred
Experience with project management tools and methodologies
Desired:
Advanced ITIL certifications or training
Project Management Professional (PMP) certification
Working knowledge with ServiceNow
Experience in leading large process improvement projects
Experience with Agile methodologies
Good understanding of product release methodologies
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800