The Opportunity: We are seeking an experienced and detail-oriented Change Management Quality Assurance Lead to oversee the quality assurance processes and performance within our organization's change management initiatives and activities. The successful candidate will ensure that change management practices meet high-quality standards and align with organizational goals, customer requirements, and industry best practices.
Responsibilities:
Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
Ensures senior management are always informed of appropriate activities and issues (early and frequently)
Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
Ensures compliance with process-specific standards and policies, and stays abreast of process changes
Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
Support measurement and reporting for weekly and monthly meetings and as required
Identify areas for improvement in practices and recommend solutions
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Leads efforts ensuring high performance and quality are consistent
Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
Lead a team of Change Management Process Analysts in day-to-day work
Develop and implement quality assurance strategies and processes for change management initiatives
Lead quality audits of change management processes, documentation, and outcomes
Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed
Ensure timely approval for all types of changes
Closely work with engineering team for evaluation of change during approval and after deployment
Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done
Qualifications:
TS/SCI with poly required
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of experience in network operations, quality assurance, or related roles
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with Network Capacity Management processes and practices
Strong understanding of network technologies and capacity management principles
Proficiency in QA methodologies, tools, and best practices
Experience with automation testing tools and scripting languages
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
Experience with network monitoring and performance management tools
Desired:
Advanced ITIL certifications or training
Project Management Professional (PMP) certification
Working knowledge with ServiceNow
Experience in leading large process improvement projects
Experience with Agile methodologies
Good understanding of product release methodologies
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$120,800 - $265,800