Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.
With team accountability at the forefront of your work ethic and knowing the sacred trust placed upon us by those we are serving, the technical supervisor is responsible for the organization, coordination, and control of the daily operation in the technical laboratory. The Technical Supervisor may also perform venous/capillary punctures on both inpatients and outpatients. In the performance of both of the above duties your background should include knowledge and competency in the following operating systems: Test requests (i.e., requirements for filling out test request forms, authorization to accept verbal orders, etc.), Specimen collection, Specimen Transport, and Specimen Receipt/Processing. Performs ordering, distribution, and stocking of laboratory supplies. Provides communication link from hospital personnel to other technologists, section supervisors and laboratory manager. Responsible for the performance review, recognition, counseling, and discipline of assigned staff.
Required Behaviors:
- As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.
Required Qualifications:
- Four (4) years of training and/or experience in high-complexity testing for the applicable specialty
- Bachelor's degree in a chemical, biological, clinical or medical laboratory science, or medical technology from an accredited institution or Bachelor's degree equivalency 42CFR493.1449(c)(5)(i)(B)
Preferred Qualifications:
- ASCP certification or equivalent
- Strong communication skills (written and verbal)
- Working knowledge of Quality Control and policies of Quality Assurance
- Previous supervisory or management experience preferred
Duties and Responsibilities:
- Must be accessible to the laboratory to provide on-site, telephone, or electronic consultation
- Responsible for the selection of test methodology including method validation, training, and competency testing of staff performing the testing. Monitor’s recording and reporting of test results.
- Responsible for enrolling and maintaining proficiency testing program as applicable
- Inventory ordering should be done in such a way as to maximize effectiveness, minimize calibration and lot change frequency and minimize loss due to expiration
- Monitor staffing patterns to suggest changes that will streamline operation and effectiveness. Schedule employees as necessary to meet the needs of the laboratory.
- The supervisor is responsible for the evaluation of direct reports assigned to the department/shift they supervise
- Resolves technical problems with remedial action taken and documented as necessary
- The supervisor is responsible for maintaining inspection preparedness and annual review and updates of policy and procedure manuals
- Responsible for the performance review, recognition, counseling, and discipline of assigned staff
- Quality Control must be maintained and reviewed per inspection and CLIA guidelines. Quarterly QC meetings should be scheduled with the pathologist (laboratory director) and Assistant Manager and or Laboratory manager.
- Ensure competency testing is documented as per CLIA guidelines
- The Technical Supervisor should involve employees working in the department in decisions as deemed appropriate. Not all decisions can or should be made by committee but certainly input is important when warranted.
- Review of maintenance records should be performed as required
- Good communication lines should be well established with all shifts so that information gets to employees quickly and efficiently
- Responsible for making known any changes within other departments (either within the laboratory or within the hospital itself) that may have effect on your own department and make sure those changes are effectively communicated to the Lab Manager as well
- Responsibility for OSHA and other safety guidelines defined by the hospital safety policy
- The Technical Supervisor must make sure that all department records are kept for an appropriate period of time and are appropriately labeled to allowed for easy location of documents and timely disposal
- Responsible for continuing education possibilities to stay abreast of changes within your designated field and make necessary improvements within the department as necessary
- Must be able to document and input test results into Cerner
- Authorized to accept and document verbal phone orders
- Knowledge of computer downtime procedures
- Accept callback, weekend and holiday assignments as needed
- Maintain continuing education credits, if applicable to maintain certification
- Employees are held accountable for all duties of this job
Physical Demands and Environmental Work Conditions:
- Works closely with other Technical Supervisors, Laboratory Assistant Manager, Pathologist(s), Physicians, and staff
- Subject to inherent dangers of work that relate to the handling of biologic specimens in the laboratory
- Environmental conditions may include, but not be limited to, variations in temperature, noise, odors, etc.
- Functional physical demands include manual dexterity, fine motor skills and reaching. The following senses will be needed for essential duties of the job: speech, vision, hearing, smell, and touch.
