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New York, New York, United States
Onsite
Position Overview
At Apollo, we are a global team of alternative investment managers passionate about delivering uncommon value to our investors and shareholders. With over 30 years of proven expertise across Private Equity, Credit, and Real Assets in various regions and industries, we are known for our integrated businesses, our strong investment performance, our value-oriented philosophy, and our people.
Enterprise Platform Services (EPS) plays a pivotal role at Apollo, underpinning the firm’s technology infrastructure with robust technology products, world-class engineering practices, advanced cybersecurity measures, and reliable end-user support. We are seeking a Director, Chief Operating Officer (COO) to partner closely with the Chief Information Security Officer (CISO), EPS leadership, and cross-functional teams.
The COO will oversee the operational backbone of EPS, driving efficiency, resilience, and alignment with Apollo’s strategic objectives. This position leads operational excellence and modernization, upholds reliability and security standards, and manages cross-functional initiatives to enhance technology experiences for both the business and employees. Key responsibilities include process improvement, vendor management, financial management, change leadership, and building an inclusive, high-performing team.
Primary Responsibilities
Strategic Planning and Execution: Collaborate with EPS leadership to design and deliver strategic plans aligned to Apollo’s global business objectives.
Monitor and report progress on major initiatives, ensuring clarity of KPIs, timelines, and financial impact.
Operational Excellence & Resiliency: Drive operational excellence and resiliency across EPS, particularly around the 24x7 availability, scalability, and disaster recovery readiness of technology platforms.
Support continuous improvement, leveraging automation and process optimization to enhance service delivery.
End-User Experience Enhancement: Promote seamless support and integration of user-friendly technologies, digital workplace tools, and self-service solutions for Apollo employees.
Change Management & Transformation: Lead operational change management initiatives and coach teams through complex transformation and modernization.
Translate business requirements into scalable technology programs with measurable outcomes.
Financial Oversight: Manage EPS budgets, including forecasting, cost-control, and strategic allocation to initiatives.
Risk Management and Regulatory Compliance: Collaborate with the cybersecurity team to ensure compliance with both internal and external requirements.
Maintain a robust operational risk and governance framework, supporting business continuity in a regulated environment.
Vendor and External Partner Management: Oversee vendor relationships, contracts, and partnerships, tracking service delivery and alignment to Apollo’s business requirements.
Governance & Strategic Influence: Serve as a trusted advisor to senior leaders and regularly participate on governance boards, steering committees, and vendor strategy reviews.
Team Leadership & Development: Lead and mentor the EPS operations team, nurturing a culture of technical excellence, inclusion, collaboration, and accountability.
Develop career pathways, leadership pipelines, and succession plans, supporting growth and retention.
Qualifications & Experience
10+ years’ experience in operational management within technology or financial services sectors.
Bachelor’s degree in business administration, Information Technology, or related field required; MBA or relevant advanced degree preferred.
Deep knowledge of technology operations in regulated financial environments and understanding of compliance and audit requirements.
Strong familiarity with cloud computing, cybersecurity frameworks (e.g., NIST, ISO), infrastructure automation, and service delivery platforms.
Exceptional communicator, demonstrating executive presence and ability to present to Boards, senior leadership, and governance bodies.
Proven track record in strategic planning, financial management, process improvement, and change leadership at scale.
Experience in managing vendor relationships and delivering operational efficiency through best practices and innovative solutions.
Demonstrated ability to lead and adapt in a fast-paced, global environment.
Deep customer orientation with a commitment to enhancing end-user and client experience.
ABOUT APOLLO
Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes.
OUR PURPOSE AND CORE VALUES
Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:
The leading provider of retirement income solutions to institutions, companies, and individuals.
The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.
A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.
We are building a unique firm of extraordinary colleagues who:
Outperform expectations
Challenge Convention
Champion Opportunity
Lead responsibly
Drive collaboration
As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.
OUR BENEFITS
Apollo relies on its people to keep it a leader in alternative investment management, and the firm’s benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.
Pay Range
Apollo Global Management, Inc. (together with its subsidiaries and affiliates) is committed to championing opportunity.
The firm and its affiliates comply with applicable discrimination and equal opportunities legislation in all of its jurisdictions and do not discriminate in employment or recruitment based on race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other protected characteristic under applicable law.
The contents of the qualifications and experience section of this job description are a guideline only. If an applicant can otherwise demonstrate their suitability for the role they will be considered.
The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed here.
