Chief Product and Technology Officer

Accountabilities:

Product and Technology Strategy: Define and execute a unified product and technology vision aligned with customer needs, market trends, competitive opportunities, and business growth objectives. Identify strategic opportunities in AI-powered commerce, product discovery, personalization, and emerging digital channels.
Product Leadership and Roadmap Execution: Oversee customer research, product discovery, roadmap development, lifecycle management, and investment prioritization. Balance customer value, commercial potential, engineering capacity, and strategic objectives to deliver measurable business outcomes.
Platform Integration and Modernization: Lead the integration of established commerce platforms while maintaining product delivery, improving architectural consistency, reducing technical debt, and establishing a scalable foundation for future innovation.
Customer Experience and Self-Service: Improve product usability, implementation speed, and configuration flexibility for merchants and agency partners. Develop self-service capabilities that reduce dependence on engineering resources, accelerate time to value, and strengthen customer satisfaction.
Engineering Excellence: Lead global Engineering teams in delivering high-quality software reliably and predictably. Establish strong development practices, clear accountability, effective delivery processes, and a culture of continuous improvement.
Architecture, Infrastructure, and Security: Oversee software architecture, cloud infrastructure, platform operations, reliability, scalability, information security, and compliance. Ensure technology investments support business continuity, operational resilience, and cost-effective growth.
AI and Emerging Technology Innovation: Identify, evaluate, and commercialize AI and machine learning capabilities that improve product functionality and customer experiences. Integrate AI into Product and Engineering workflows to increase productivity, software quality, and organizational effectiveness.
Customer and Commercial Partnerships: Engage directly with customers, agency partners, and prospects to understand business challenges and validate product direction. Collaborate with Sales, Marketing, Customer Success, and Finance on positioning, pricing, launches, strategic commitments, and customer retention.
Global Leadership and Organizational Development: Recruit, mentor, and develop senior Product and Technology leaders. Establish clear ownership, strengthen leadership capabilities, and foster a collaborative, high-performing culture across distributed teams and international markets.
Financial Planning and Technology Governance: Own Product and Technology budgets, workforce planning, vendor selection, and strategic investment decisions. Optimize technology spending, manage risks, and balance innovation with profitability, margins, and cost to serve.
Executive Communication and Stakeholder Alignment: Communicate product strategy, technical priorities, business performance, investment decisions, and material risks to the CEO, executive leadership, and board. Build alignment between technical and commercial teams to advance shared organizational objectives.
Operational and Commercial Performance: Establish measurable objectives for product delivery, platform reliability, customer outcomes, engineering performance, and financial efficiency. Use data and performance indicators to guide decisions and continuously improve execution.
Requirements:
Executive Leadership Experience: Significant senior leadership experience within a software or SaaS organization, with direct responsibility for both Product and Engineering functions.
Strategic Product Leadership: Proven ability to develop and execute product and technology strategies that generate measurable customer value, strengthen competitive positioning, and deliver sustainable commercial results.
Relevant Industry Expertise: Direct experience building e-commerce search, product discovery, merchandising, or personalization products. Experience in marketing technology or related commerce software markets is an advantage.
Technical Expertise: Strong technical judgment across software architecture, engineering practices, cloud infrastructure, platform operations, scalability, reliability, and information security.
Platform Integration and Transformation: Demonstrated success leading complex technology integrations, platform modernization initiatives, or organizational transformation while maintaining product delivery and customer commitments.
AI and Machine Learning: Practical experience bringing AI or machine learning capabilities to market, along with the ability to identify valuable applications and integrate AI into product development and engineering workflows.
Commercial and SaaS Acumen: Strong understanding of SaaS business models, recurring revenue, customer retention, profitability, margins, and cost-to-serve dynamics. Ability to connect technology investments to measurable business performance.
Leadership Development: Proven ability to build, scale, and develop senior Product and Engineering leadership teams, establish accountability, and create a culture of collaboration and execution excellence.
Global Team Management: Experience leading distributed teams across multiple countries, regions, and time zones, with the communication and organizational skills required to align geographically dispersed stakeholders.
Strategic Decision-Making: Ability to navigate complex trade-offs involving business growth, customer commitments, engineering capacity, technical debt, operational risks, and long-term platform sustainability.
Financial and Operational Management: Experience managing departmental budgets, workforce planning, vendor relationships, technology investments, and risk mitigation.
Executive Communication: Excellent communication and presentation skills, with the ability to engage effectively with customers, agency partners, engineers, senior executives, and board members.
Cross-Functional Collaboration: Demonstrated ability to align commercial and technical functions, influence stakeholders, and drive shared business priorities.
Leadership Mindset: A commercially minded, hands-on, and collaborative approach, combining technical depth, customer empathy, sound judgment, and a commitment to continuous innovation.
Benefits:
Open paid time off: Flexibility to manage personal time and maintain a healthy work-life balance.
Comprehensive healthcare: Company-paid health, dental, and vision insurance.
Flexible spending accounts: Medical and dependent care FSA options.
Disability coverage: Company-paid short-term and long-term disability insurance.
Life insurance: Company-paid life and accidental death and dismemberment (AD&D) coverage.
Additional voluntary benefits: Access to critical illness coverage, accident insurance, legal services, and pet insurance.
Retirement savings: A 401(k) plan with an employer match.
Flexible work arrangements: Choose to work remotely within the United States, in a hybrid arrangement, or from one of the company's offices.
Executive-level impact: Lead strategic product and technology initiatives with direct influence on business performance, customer experience, and long-term growth.
Collaborative and inclusive culture: Work in an environment that values diverse backgrounds, perspectives, innovation, and professional development.