Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.
Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
Services:
Program Consulting
Finance Consulting and Billing Services
Applied Technology
Outsourcing and Operations
Strategy
Project and Grants Management
Assessments and Feasibility Studies
The Child Welfare Random Moment Time Study (RMTS) Analyst is a Harrisburg, PA-based position, primarily responsible for ongoing daily, weekly, monthly, quarterly, and annual RMTS operations. This position is intended to be hybrid (contingent on performance) with availability to be in-office as needed, including for coverage to meet same-day requirements. This position will also be cross-trained to support other project units as needed.
This position requires a strong attention to detail for quality control, ability to provide technical assistance (ability to respond to questions by applying policy to real-world scenarios, with professional communication skills; as well as user support, such as password resets; etc.), providing recommendations to the client, and supporting the team as needed to ensure that same-day and next-day contractual requirements are met (because this can include occasional trips to the post office and coverage for clerical functions; reliable personal transportation is required). Occasional travel may be required.
Duties and Responsibilities
- Adhere to all contractual time frames for responsiveness and submission of deliverables.
- Provides technical assistance to county personnel, identifies compliance errors, recommends best practices, and applies relevant policies and procedures.
- Assist stakeholders with rosters to generate and disseminate study samples to participating agencies on a quarterly basis.
- Produce high-quality reporting.
- Perform daily quality control for processed responses (identification of compliance errors and process errors) and related correspondence.
- Update and maintain contact list for the 134 participant agencies throughout Pennsylvania.
- Provide OCYF and the Quality Assurance team with RMTS samples for QA reviews on a weekly basis and track results to ensure that review-based corrections are received.
- Communicate effectively with county-based stakeholders to respond to queries and resolve errors.
- Respond to requests from OCYF, PCG, and county stakeholders in a timely and professional manner.
- Manage client customer service requests via email and telephone regarding time studies, and related processes and respond in a timely and professional manner.
- Produce monthly, quarterly, and ad hoc reports based on systems data to meet client and team deliverables. Assist with annual reporting as needed.
- Analyzes monthly and quarter time study results and responses in accordance with project procedures.
- Analyze system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.
- Recognize opportunities to develop and document processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.
- Assist as needed with updating policy and training materials.
- Conduct ongoing follow up on errors and targeted responses.
Education:
A bachelor's degree or higher, preferably in business, accounting, social work, public policy, or other closely related fields.
Experience:
- A minimum of three years’ relevant work experience in a corporate or office setting.
- A minimum of three years’ experience in communicating with a variety of internal and external stakeholders.
- Experience with Microsoft Office applications
- Strong verbal and written communication skills; Ability to provide superior customer service support via phone and email.
- Detail orientation and ability to learn quickly
- Time management and organizational skills; ability to manage deadlines and effectively prioritize concurrent assignments.
- Demonstrated ability to work independently and as part of a team.
- Analytical skills, including the ability to analyze and organize data.
- Ability to troubleshoot customer and system issues.
- Ability to effectively present information and respond to questions from project managers, clients, and other colleagues.
- SQL (queries) and Visual Basic experience is a plus but not a prerequisite.
Working conditions:
- Schedule: 8am – 5pm, Monday-Friday
- Format: This position is based in the PCG Harrisburg office. There is potential for local hybrid work (based on performance, with the ability in-office as needed/scheduled and for coverage).
- Occasional travel may be required.
- Other:
- Requires reliable personal transportation and ability to occasionally work past 5pm if necessary to meet a deadline.
- Must be able to safely lift 50lbs. The role requires assistance with transporting quarterly mailings to the post office and occasional assistance moving files.
- Must be able to read cursive handwriting.
#LI-MB1
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $46,100 - $65,700
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
