Citrix Systems Engineer 3

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The University of Miami’s ITS Department has a full‑time opportunity for a Citrix Systems Engineer 3. Due to onsite operational requirements, candidates must be located in the South Florida (Miami-Dade/Broward County) area.

The Citrix Systems Engineer 3 translates interface requests into workflows and processes that span multiple applications and multiple departments. The incumbent plays a leading role in the design, development, and maintenance of interface programming that is necessary to exchange data securely, accurately, and reliably between multiple systems, databases, web services, and file systems. Moreover, this employee designs, develops, and maintains the enterprise architecture for the integration engine. The Systems Engineer 3 also oversees major version upgrades and system updates. Further, this employee develops interface logic between multiple systems and successfully implements state of the art business or healthcare management systems.

Core Responsibilities:                                                                                                 

• Leads full lifecycle delivery of software development. Evaluates, designs, and tests clinical applications of information systems for implementations and upgrades.

• Works with managers, senior administrators, and other leaders to produce required data, identify project tasks, and appropriate time estimates.

• Develops, designs, evaluates, and monitors common data processing methods and procedures, and identifies opportunities for process improvements for existing and new interfaces.

• Builds and enforces simulation exercises, reviews design and code for quality control, and maintains procedures to ensure utmost performance.

• Serves as a technical expert in multiple highly specialized areas of applications systems analysis and programming.

• Designs and implements viable solutions to technical challenges and assists support staff in resolving issues. Leads problem-solving to troubleshoot and direct resolution of production issues.

• Ensures data integrity with each interface and establishes protocols to resolve data accuracy and transmission issues.

• Ensures that all interfaces are using appropriate standards and record transaction formats.

• Documents and implements integration environment modifications, in accordance with best practices in the industry.

• Serves as software technical expert and primary resource for clinical applications to support end-users, including vendors and clinicians.

• Advises and works with other IT personnel in maintaining efficiency of corporate applications and operating systems.

• Maintains proficiency and certification with the integration technologies required and the application systems assigned.

• Maintains reliable performance of the integration environment and overall integration engine(s).

• Monitors the runtime cycle(s) of live interfaces and resolves downtime issues.

• Performs analysis to test, develop, modify, and adapt application systems, hardware configurations, and interface programs.

• Provides problem-solving expertise to troubleshoot and resolve production issues.

• Leads report generation for presentation to senior management.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Provides advice and guidance to management and technical staff relating to Cloud Infrastructure products and solutions. 

• Provides strategic technical guidance to management and engineering teams on Citrix infrastructure solutions, ensuring alignment with enterprise architecture.

• Citrix NetScaler/ADC: Designs and operates HA/GSLB ADC and Gateway services (ICA proxy, SSL offload, WAF, SSO/MFA), with strong security, automation, and observability.

• Networking: Advanced L2–L7 troubleshooting, routing/switching, DNS/DHCP, QoS, and TLS/cert management to ensure secure, high performance VDI.

• Defines and enforces network segmentation and least privilege access for Citrix components (Cloud Connectors, Delivery Controllers, StoreFront/Workspace, VDA subnets) across data center, cloud VNET/VPCs, and hybrid interconnects.

• Serves as the technical lead for the design, implementation, and administration of all Citrix and VDI related solutions supported by the team.

• Delegates technical tasks appropriately and establishes performance benchmarks to achieve operational and project based goals.

• Delivers cloud-based and on premises infrastructure solutions aligned with enterprise target architecture across AWS, Azure, and VMware platforms.

• Demonstrates expert level proficiency with administration, engineering, command line utilities, and advanced configuration of VMware and Citrix technologies.

• Acts as a subject matter expert in VDI, cloud strategy (AWS/Azure), and security—capable of transforming legacy environments into modern, scalable, secure cloud-driven architectures.

• Evaluates, architects, and recommends enterprise VDI solutions, providing expertise in migrating applications and infrastructure to Citrix Cloud using industry best practice methodologies.

• Maintains deep technical expertise in Windows Server platforms (2016/2019/2022) and their integration within Citrix environments.

• Conducts research, analysis, and technical assessments required for new initiatives, system enhancements, and project proposals.

• Manages and strengthens the operational relationship between UMIT and Citrix engineering resources to coordinate issue resolution and ensure optimal service performance.

• Leads and coordinates technical response activities to rapidly restore service during outages and major incidents.

• Ensures timely communication to management and stakeholders, collaborating with vendors, application teams, and database administrators to resolve issues and complete root cause analysis.

• Provides senior level support for cloud infrastructure, coordinating vendor activities and ensuring 24/7 system availability for mission critical services.

• Ensures proposed solutions follow best practice architecture principles and that all hardware and software components are efficiently integrated to meet or exceed project requirements.

• Monitors and maintains system performance, executes planned/unplanned changes across environments, and provides after hours support for production maintenance activities.

• Exhibits deep subject matter expertise in designing, engineering, implementing, and sustaining Citrix infrastructure at enterprise scale.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:                                                                                                         

• Bachelor's degree in relevant field                             

• Minimum 6 years of relevant experience

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to process and handle confidential information with discretion.

• Ability to work evenings, nights, and weekends as necessary.

• Commitment to the University’s core values.

• Ability to work independently and/or in a collaborative environment.

• Proficiency in computer software (i.e., Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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