Citrus Club Concierge (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

  The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.     Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.   Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

What you will have an opportunity to do:

The Citrus Club is an exclusive, adults-only lounge at the Arizona Biltmore offering dedicated concierge services, a curated bar selection and buffet style dining throughout the day for guests 21+. It is a top tier experience where true, luxury service naturally blooms – just as the original Arizona Biltmore citrus groves once did in the same location. Hours of operation are 6am-10pm.

As a Citrus Club Concierge, you are responsible handling all guest inquiries and facilitating the needs of guests in the Citrus Club Lounge. This includes, but is not limited to, the following duties:

• Maintain an up-to-date knowledge of all hotel meetings, events, and functions.

• Greet guests in an appropriate manner and offer to assist with their needs.

• Answer telephone calls for specific services and dispatch the appropriate associates to respond to the guest’s request. Coordinate completion of these services to ensure a positive guest experience.

• Assist guest with making arrangements to visit points of interest, attractions, museums, and parks in a timely and appropriate manner.

• Assist guest with making restaurant recommendations and reservations.

• Continuously check on the needs of guests in entire lounge, bussing tables, and pouring alcoholic and non-alcoholic beverages

• Serve cocktails, wine, beer and champagne in accordance with safe alcohol service standards. Ensure alcohol awareness procedures are in place (TIPS) and notify manager of any guest incidents.

• Complete side work to include polishing/rolling silverware, stocking beverages, condiments and glasses/plates, sweeping and cleaning as directed.

• Assist in controlling the flow of activity in lounge during food and beverage periods by assisting pantry attendants. 

• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time position, and you must have availability to work days, evenings, weekends and holidays.

What are we looking for?

EDUCATION

• High School graduate or equivalent

EXPERIENCE

• Food and beverage experience, preferred
• Bartending experience, preferred
• Concierge experience, preferred

LICENSES OR CERTIFICATES

• Food Handler’s Card

Compensation:

$20

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$20

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.