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Charlotte, North Carolina, United States
Onsite
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
Major Duties and Responsibilities
• Investigate the scene, initiate proper assistance by requesting emergency services (wreckers, ambulances, fire department, law enforcement), and direct traffic to ensure safety and smooth flow.
• Provide aid to disabled vehicles and remove abandoned vehicles that obstruct traffic flow.
• Gathering evidence such as skid marks, vehicle damage, photographs, and witness statements.
• Provide assistance to police officers, paramedics, and tow truck drivers as needed.
• Completing paperwork, filing reports, and maintaining records.
• Conducting interviews with all parties involved in the accident to gather information about the events leading up to the crash.
• Comprehensive reports detailing the accident, including diagrams, witness statements, and conclusions about the cause.
• Implement manual traffic control measures at accident scenes, road closures, malfunctioning traffic signals, and other situations requiring intervention.
• Monitor designated areas to identify potential hazards.
• Utilize cones, barricades, and flares to control crowds and traffic at hazards, collisions, and other events requiring crowd control.
• Access and input data on a computer to locate wanted individuals, check license plates and drivers' licenses, and access relevant information.
• Ensure the functionality and readiness of assigned vehicles, equipment, and supplies.
• May be required to provide witness testimony in legal proceedings.
• Assist with various administrative tasks as needed.
• Perform all other duties assigned.
Minimum Qualifications:
High School Diploma / GED with related experience in non-emergency motorist safety (e.g., monitoring radio dispatch for vehicle crashes, traffic hazards, and disabled vehicles) and/or directly related field.
• Must possess a valid North Carolina or South Carolina Driver's License
• Must be able to obtain a certification as a Civilian Traffic Investigator through the North Carolina Justice Academy Certification for NCIC/DCI
Knowledge, Skills & Abilities
• Pertinent federal, state, and local laws: Possess comprehensive knowledge of criminal and traffic laws, including statutes, ordinances, and codes relevant to law enforcement duties.
• Understand and apply departmental policies, procedures, and guidelines governing daily operations and investigations.
• Familiarity with the resources and services provided by public and private agencies within the community.
• Effective use of interviewing techniques to gather accurate information from victims, witnesses, and suspects.
• Keen ability to observe details at crime scenes and during interactions with individuals.
• Knowledge and application of proper investigative techniques, including evidence collection, crime scene analysis, and report writing.
• Ability to communicate effectively and respectfully with the public, building rapport and trust.
• Skillfully write clear, concise, and accurate reports that document incidents and investigations.
• Excellent communication skills, both oral and written, to convey information effectively to diverse audiences.
• Maintain accurate and organized records of incidents, investigations, and other departmental functions using modern technology.
• Proficient in utilizing various computer software and programs relevant to law enforcement work.
• Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
• Familiarity with the city and surrounding area, including streets, districts, landmarks, and jurisdictional boundaries.
• Possess strong mental capacity for sound judgment and decision-making under pressure, along with physical fitness to endure demanding duties.
• Build and maintain positive working relationships with colleagues, superiors, and members of the community.
• Strictly adhere to departmental safety rules and regulations while maintaining confidentiality of sensitive information.
• Demonstrate adaptability and initiative in handling diverse situations and working independently as needed.
• Capability to work outdoors in various weather conditions, including extreme temperatures.
• Possess sufficient physical strength and dexterity to perform duties such as assisting with vehicle removal.
ADA and Other Requirements:
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions. Must be able to drive safely in adverse weather conditions.
Physical Requirements:
• Essential and marginal functions may require maintaining physical conditions necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
• Adequate vision, hearing, and speech required.
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, adverse weather, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive written information in work-related documents.
• Ability to hear, understand, and distinguish speech.
Working Conditions:
Work is performed in a vehicle environment with exposure to outdoor atmospheric conditions; exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phones. This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position. Working in an office and vehicle setting is essential to the position of this job. This position must be able to drive independently as an essential function. This position maybe assigned to various shifts, including weekends and holidays.
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
