Claims Administrator

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Claims Administrator position located in Provo, Utah. This is a high-volume administrative position focused predominantly on receiving new claim information, verifying required documentation, entering information into claim and internal tracking systems, and promptly routing completed files to the appropriate Claims Specialist. Claims Specialists retain primary responsibility for investigating, managing, negotiating, and resolving claims.

What we offer:

• 58k-70k 
• 5% Annual Merit bonus potential
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities include:

Claim Intake and Data Entry

• • Receive and process new incidents and claims through telephone calls, email, online forms, internal systems, and other reporting channels.
  • Perform a high volume of detailed data entry accurately and efficiently.
  • Enter claim information into internal databases, claim management systems, insurance carrier portals, spreadsheets, and other tracking systems.
  • Create new electronic claim files and assign the correct claim type, location, department, employee, vehicle, date of loss, and other required classifications.
  • Review submissions for accuracy, completeness, duplication, and missing information.
  • Contact employees, managers, witnesses, customers, or other reporting parties to obtain missing or unclear information.
  • Upload, label, index, and organize incident reports, photographs, videos, police reports, medical documents, repair estimates, witness statements, and other supporting records.
  • Verify that required intake forms and supporting documents have been received and completed correctly.
  • Report claims to the appropriate insurance carrier or third-party administrator within established deadlines.
  • Obtain and accurately record carrier claim numbers, adjuster assignments, contact information, and initial reporting confirmations.
  • Route completed intake files to the assigned Claims Specialist for investigation and ongoing management.
  • Escalate serious, time-sensitive, incomplete, or potentially high-exposure incidents according to established procedures.

Administrative Coordination

• • Monitor shared claim-reporting inboxes, queues, telephone lines, and intake systems.
  • Maintain intake logs and update claim status information as required.
  • Send acknowledgment notices, required forms, instructions, and other standard communications to employees and managers.
  • Assist with requests for police reports, vehicle information, telematics records, camera footage, medical documentation, repair estimates, and other initial evidence.
  • Coordinate initial vehicle inspections, towing, estimates, rentals, or repair referrals when directed by a Claims Specialist.
  • Perform follow-up to obtain outstanding intake documents and information.
  • Identify duplicate claims or incidents and notify the appropriate Claims Specialist.
  • Maintain accurate, complete, organized, and confidential claim records.
  • Prepare routine intake reports showing new claim volume, reporting timeliness, incomplete files, outstanding documents, and other performance measures.
  • Provide administrative support to Claims Specialists and Risk Management as needed.
  • Perform other claims intake, data-entry, and administrative duties as assigned.

Scope of Responsibility

The Claims Administrator primarily coordinates the intake and administrative setup of claims. 

The position does not independently determine liability, establish claim reserves, negotiate settlements, authorize payments, direct litigation strategy, or make final claim decisions unless specifically authorized.

After intake is completed, the assigned Claims Specialist assumes responsibility for the investigation, evaluation, ongoing management, and resolution of the claim.

Requirements:      

Required

• • High school diploma or equivalent.
  • One or more years of experience in data entry, claims administration, insurance, customer service, records management, or a similar administrative position.
  • Demonstrated ability to perform high-volume data entry with accuracy and attention to detail.
  • Strong organizational and time-management skills.
  • Ability to manage multiple intake requests and deadlines in a fast-paced environment.
  • Clear and professional written and verbal communication skills.
  • Proficiency with Microsoft Office, including Outlook, Word, and Excel, or comparable applications.
  • Ability to learn claim management systems, insurance portals, and internal databases.
  • Ability to handle confidential and sensitive information appropriately.
  • Strong keyboarding and data-entry skills.
  • High level of accuracy and attention to detail.
  • Ability to follow standardized intake procedures and checklists consistently.
  • Ability to identify missing, conflicting, or potentially inaccurate information.
  • Ability to prioritize serious and time-sensitive incidents.
  • Strong follow-up skills and persistence in obtaining required documentation.
  • Ability to communicate professionally with employees, managers, customers, and external business partners.
  • Ability to work independently while escalating matters appropriately.
  • Ability to maintain confidentiality and exercise discretion.
  • Customer-service mindset and ability to remain calm when interacting with individuals reporting stressful incidents.

Preferred

• • Associate’s degree in business administration, insurance, risk management, or a related field.
  • Experience with automobile liability, general liability, workers’ compensation, or property claims.
  • Experience working in an insurance carrier, third-party administrator, fleet, field-service, or risk management environment.
  • Familiarity with telematics systems, vehicle-camera footage, or driver-safety information.
  • Experience reviewing documents for accuracy and completeness.

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool.

Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started.

To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.