You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Bring your technical expertise and negotiation skills to a role managing high-exposure, complex mass tort litigation claims. Loss types include sexual abuse and molestation, social media/AI/video game addiction, pollution/environmental, toxic chemical exposures, multi-claimant product exposures, talc, PFAS/AFFF, and other claims affecting multiple policy periods.
Working under general direction, this individual contributor role requires independent judgment to evaluate coverage, develop resolution strategies, and coordinate claim resolution activities in accordance with company protocols. Strong communication with customers and insureds, proactive claim management, and a commitment to quality and customer service are essential to success.
Enjoy a flexible, hybrid schedule and collaborate with top professionals across multiple CNA offices. We are open to all CNA office locations with a preference for Chicago, IL, Glastonbury, CT, New York City, NY, Princeton/Warren, NJ, or Los Angeles, CA.
JOB DESCRIPTION:
Job Description
Performs a combination of duties in accordance with departmental guidelines:
- Manage an inventory of complex commercial litigation claims requiring technical expertise, independent judgement and proactive claim handling.
- Analyze policy language and coverage obligations and prepare written coverage determinations.
- Develop, own, and execute claim resolution strategies, including risk transfer, settlement negotiations, and all aspects of litigation management. Collaborate with internal and external business partners, as appropriate, to move claims to closure.
- Ensures exceptional customer service through proactive claim management and professional, effective communication with insureds, claimants, and business partners. Provide timely updates and responds promptly to inquiries and requests for information.
- Set and manage timely, adequate reserves considering coverage, liability, and damages.
- Keep leadership informed of significant risks and losses through exposure evaluations, loss summaries, and presentations of claim status and resolution strategy.
- Maintain subject matter expertise and ensure compliance with applicable state and/or regulatory requirements.
May perform additional duties as assigned.
Reporting Relationship
Typically Managing Director or above
Skills, Knowledge & Abilities
- Thorough knowledge of commercial insurance products, policy language, coverage, and claim practices.
- Experience interpreting general liability policies and evaluating coverage issues, including issues involving the number of occurrences, trigger, and allocation.
- Demonstrated ability to negotiate complex settlements.
- Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.
- Strong analytical, investigative and critical thinking skills, with the ability to make sound business decisions and resolve ambiguous or challenging issues.
- Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently.
- Ability to prioritize a complex inventory and adapt to shifting demands while maintaining timely, thorough claim analysis and proactive resolution planning.
- Demonstrated ability to negotiate complex settlements.
- Knowledge of Microsoft Office Suite and ability to learn business-related software.
- Ability to value and implement diverse opinions and ideas.
Education & Experience
- JD or Bachelor's Degree with relevant experience in a Claims organization or legal capacity.
- Typically a minimum six years of relevant claims or legal experience
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable.
- Negotiation experience, including mediations.
- Abuse, product liability, pollution, and/or high severity general liability claims experience strongly preferred.
The base pay range for Complex Claims Consultant is $89,000 to $174,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.
#LI-CP1 #LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com
