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National General Tijuana, Mexico
Onsite
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
About IntegonKey Responsibilities:
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
Assist customers with scheduling auto and/or property inspections, and a rental car as needed
Remain empathetic, and engaged during customer interactions.
Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim
Preferred Qualifications:
Education and Experience
High School Diploma/ GED or equivalent experience
Call Center experience (Preferred)
Insurance industry knowledge (Preferred)
Functional Skills
Ability to empathize with the customer.
Performs routine tasks of basic complexity under general supervision.
Computer Skills
Good organization skills with timely follow-up skills
Good oral and written communication skills
Fully Bilingual (English/Spanish)
For this position, we offer up to $ 24,000 MXN. monthly before taxes.
Skills
Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
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To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.