We're looking for a Claims Solutions Partner — the claims-operations expert who sits inside our sales cycle and makes technically complex deals winnable. You'll partner with sales to diagnose prospects' operational gaps, answer the hard technical questions, provide the expertise behind our RFP and RFI responses, run deep analyses of partner portfolios to surface where we add value, and then ensure a clean technical handoff to account management as new partners onboard.
This is a hands-on, high-ownership role for someone with real claims-operations depth who wants to be at the front of the business — not behind it. Reporting to the CEO, you'll work across sales, account management, claims, and product.
**What You'll Do**
- Partner with the sales team to identify gaps and issues in prospects' claims operations, and answer their technical questions with authority.
- Provide the technical expertise behind RFP and RFI responses, owning the quality of the claims content.
- Run deep analyses of prospect and partner portfolios — loss runs, bordereaux, leakage, handler performance — to identify gaps and build an evidenced value case.
- Support account managers post-sale on technical onboarding and escalations, and feed what you learn back into how we sell and deliver.
- Be a credible, honest technical voice in front of senior insurer and MGA stakeholders.
**What You Bring**
- Deep, hands-on claims-operations experience — handling, oversight, leakage, indemnity, TPA operations, SLAs, and regulation across one or more lines.
- A diagnostic instinct: you can look at a claims operation or portfolio and see what's broken and what it's worth.
- Strong data skills — comfortable pulling signal from raw, messy claims data.
- A track record of technical writing under deadline (RFPs, RFIs, technical responses).
- Commercial awareness: you can translate technical findings into a case that wins deals, and you know that credibility comes from honesty, not overpromising.
**What You'll Do**
- Shape and execute ClaimSorted's global community strategy, ensuring online and offline initiatives directly support inbound lead generation, revenue growth, and partner retention.
- Build brand recognition and trust among our insurance partners (MGAs, insurers, and brokers) through a consistent narrative, credible content, and standout events.
- Identify, engage, and empower champions and advocates across our partner base.
- Design and run events end to end — from concept and logistics to delivery — and build them into a repeatable, scalable programme rather than a series of one-offs.
- Create content that a technical, professional insurance audience genuinely respects: case studies, podcasts, and thought leadership.
- Design the operating model, tools, and systems needed to scale community programs globally.
- Build the measurement framework that ties community activity to qualified leads, pipeline, conversion, and retention — and establish a clean handoff to sales.
**What You Bring**
- Demonstrated experience building and scaling programs from 0→1 in Community, Growth, Marketing, or Product roles.
- A track record of **organising** B2B events — not just running them — and turning them into repeatable, scalable systems.
- The ability to get credible fast in a complex, technical industry, and to create content that a professional audience trusts.
- Strong creative instincts paired with a bias for action — you ship fast, iterate on feedback, and drive results.
- A data-driven approach: you set KPIs, analyse performance, and optimise programs against revenue outcomes.
- A history of operating independently and owning ambiguous goals end to end.
- Experience working closely with sales — shared goals, clean handoffs, attributable pipeline.
- Comfort in a fast-paced, high-ownership early-stage environment where priorities shift and the work is hands-on. This isn't a 9-to-5 role, and that energises rather than drains you.
**Compensation & Benefits**
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Medical insurance
- 401(k) with 4% company match
- 20 days paid time off
- Company offsites
- Accelerated promotion track in a high-growth environment
Visa sponsorship is not available for this role.
