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Melbourne, Victoria, Australia
Hybrid
Why work with Assurant?
Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.
With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.
Some of the benefits you'll get working at Assurant include:
International and Local mentoring programs
Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
Discounted Employee Share Purchase Program
Diversity panels and employee resource groups
10 weeks company paid parental leave
Development programs and support for higher education
Novated vehicle leasing
Volunteering leave to give back to the communities we serve
Hybrid work model
What's the role about?
We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity. Working a hybrid model between home and our Hawthorn-based office, the successful candidates would be responsible for providing a seamless customer journey. To deliver this customer experience, the successful Claims Specialists will manage end to end claims processes including lodgment, adjudication, case management and settlements of Insurance and Warranty claims.
Reporting to the Claims Team Leader you will be responsible for:
Delivering excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e-mail
Resolving claims in the most cost effective and time efficient manner, whilst complying to all regulatory requirements
Managing claim enquiries received via inbound / outbound calls and emails
Ability to coordinate administrative duties in between calls and emails
Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives
Does this sound like you?
Previous Customer Service and/or Call Centre experience
Experience with complaint handling or disputes management is highly advantageous
Previous experience in claims, insurance and/or warranty (desirable but not essential - we will train you!)
Proactive attitude and willingness to learn
A pleasant and professional phone manner
Great team player
Ability to meet service levels and individual KPI’s
Ability to prioritise and multi-task
Decision making skills and ability to problem solve
Sound knowledge of Microsoft Office Suite
Interested? We've love to talk more...
Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.
For further information about Assurant, please visit our website at https://www.assurant.com/