Claims Team Manager

Fixed Term Opportunity

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

This role plays a vital part in helping TAL deliver on its promise to be there for customers when they need us most. Leading a team dedicated to exceptional claims experiences, you will foster a culture of care, accountability and continuous improvement, ensuring customers receive the support they need during some of life’s most challenging moments. By balancing customer outcomes with sound risk management and regulatory compliance, this role contributes to TAL’s purpose of improving the health and financial wellbeing of Australians while building trust through every customer interaction.

In this role you will

• Lead a high-performing claims team to deliver timely, fair and customer-focused claim outcomes.
• Drive portfolio performance by balancing customer service, claim quality, return-to-health outcomes and claim costs.
• Develop team capability through coaching, performance leadership and continuous learning.
• Resolve complex claims and customer escalations with sound judgement and a focus on positive outcomes.
• Ensure compliance with regulatory obligations, risk frameworks and best-practice claims management standards.

Qualifications

• Experience leading teams in insurance, financial services or claims environments, with a track record of driving performance and customer outcomes.
• Strong claims management knowledge, ideally within Life Insurance, and the ability to apply sound judgement in complex situations.
• Operational leadership capability with experience managing workloads, performance and service delivery in a fast-paced environment.
• Excellent communication and stakeholder management skills, enabling you to build trust, influence outcomes and support your team effectively.
• A strong understanding of regulatory and compliance obligations, with a commitment to delivering fair, customer-focused outcomes while managing risk.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.