We're hiring a Client Account Specialist to own billing accuracy and the client experience around it — making sure every property manager on our platform gets clear, correct, on-time billing.
**What You'll Do**
_Billing & client support_
* Act as the primary billing contact for property managers.
* Update our Insurance Operating System (IOS) to reflect client requests and changes.
_Accuracy & revenue_
* Keep billing structures in the IOS accurate.
* Spot revenue-flow improvements and work with engineering to ship them.
* Build dashboards that show leadership how billing is performing.
_Process & enablement_
* Create training videos and tools to improve the client billing experience.
* Write playbooks for billing support, validation, and troubleshooting.
* Standardize processes to prevent workflow breakdowns.
**What We're Looking For**
* Sharp attention to detail and a strong instinct for data integrity.
* Can explain technical and billing issues clearly to non-technical people.
* Proactive, organized, and takes ownership.
* Comfortable in-person, 5 days/week, in a fast-paced startup.
**Compensation & Growth**
* Performance bonuses tied to billing accuracy, CSAT/NPS, and revenue KPIs.
* Fast-tracked salary growth for strong performers.
Visa sponsorship is not available for this role.
