At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
The Client AR & Support Specialist I is an entry-level role responsible for supporting B2B collections and accounts receivable activities while delivering an exceptional customer experience. Following TreviPay’s Standard Operating Procedures (SOPs), this role handles inbound and outbound customer communications via phone, email, and Teams, provides payment and invoice information, supports account reconciliations, and escalates complex issues as needed.
The ideal candidate is self-motivated, results-oriented, and demonstrates a strong sense of urgency, accountability, and ownership. This position supports both customers and the Client AR team while developing the knowledge and problem-solving skills needed to advance to the Specialist II level.
Duties and Responsibilities:
- Follow and execute TreviPay’s Standard Operating Procedures (SOP) to support B2B collection efforts, with a call-first mindset.
- Answer incoming phone calls, make outbound calls, and respond to customer inquiries within expected quality and timeliness measures
- Provide an elite customer experience in all interactions via phone, email and Teams, with both internal and external stakeholders
- Record all customer interaction details, comments, and complaints within the CRM system
- Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
- Work toward meeting/exceeding departmental KPI’s (quality scores, past-due rate, 60+%) and both quality and productivity performance expectations
Perform basic ad hoc account training, reconciliations, with guidance, to help determine whether a payment application or a larger-scale reconciliation is necessary
- Identify the root cause of customer issues to help set customers up for future success, and escalate involved or complex situations quickly and accurately to senior team members, other departments, or leadership
- Provide feedback to team members to help improve training and documentation for processes and procedures
- Actively seek coaching and feedback to build program knowledge and develop toward the next role level
Competencies/Skills
Ability to multi-task and make routine decisions
Ability to work quickly and accurately simultaneously
Ability to meet deadlines
Customer-centric focus and professional demeanor
Strong communication skills including writing, speaking and active listening
Positive attendance, dependability, and reliability
Ability to assess, prioritize, and balance daily workload
Attention to detail
Listens with empathy
Self-motivated and enthusiastic, with a desire to be a customer success advocate
Coachable, with the ability to improve performance based on feedback
Developing problem-solving, critical-thinking and analytical skills
Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
Working knowledge of Salesforce preferred; ability to quickly learn TreviPay in-house IT systems
Years of Experience
0-1 years of experience preferred; customer service, contact center, or collections experience is a plus
Education (High School Diploma, Associate, Bachelors, Masters)
High School/ College/ bachelor’s degree preferred
Other Information
Dutch is required and Lithuanian strongly preferred, one language native and the other at least at C1 level. Good English writing/reading/speaking skills.
Any other language skills at C1 level or higher is desired (e.g. German, French, Romanian, Italian).
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
What we offer
- A strong pension plan with a 70/30 employer/employee contribution split (Nationale-Nederlanden), including partner and orphan's pension and disability cover
- 26 days of paid leave: 25 holiday days plus an extra "Day that Matters" to use however you choose — and earn up to 16 extra leave hours per year through our vitality reward
- Hybrid working (2 days/week from home) with a €150 home-office setup budget and a daily working-from-home allowance
- Work remotely from abroad for up to 60 days per year — well beyond the market standard
- Invest in your growth: our Study Finance Scheme funds up to 100% of approved study costs, plus unlimited access to a wide range of courses on TalentLMS
- A performance-based bonus program and a global recognition platform that gives your achievements company-wide visibility
- 8% holiday allowance, tax-free commuting reimbursement (€0.23/km) or a fully covered NS Business Card for public transport
- Wellbeing built in: free confidential counseling through our Employee Assistance Program, company-paid accident and supplemental disability insurance, plus 8 hours of paid volunteer leave
- And the small things that make office days nicer: weekly fresh fruit, in-office chair massages, and yoga balls in our Rijswijk office
