Client Delivery Technical Professional II

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

Technical expert supporting Treasury Management systems and applications. This role is critical in delivering exceptional client experiences by providing technical and operational support, resolving technical issues, and enabling clients to fully leverage our products and services.

You will act as a key liaison between clients, internal teams, and external vendors while driving efficiency improvements and contributing to strategic initiatives across the organization.

Key Responsibilities

Client Support & Technical Expertise

• Provide advanced technical and operational support for treasury management systems, applications, and software.
• Deliver remote diagnostics and troubleshooting for client-reported issues.  
• Serve as the primary liaison between clients and internal operations teams to ensure timely resolution of issues.

Problem Solving & System Support

• Diagnose and resolve system and transmission file failures across various formats.
• Conduct root cause analysis and recommend effective solutions.
• Support system installation, configuration, upgrades, and customization.  

Collaboration & Continuous Improvement

• Partner with internal teams and external vendors to address system-impacting events.
• Contribute to product enhancements, implementation efforts, and process improvements.
• Identify opportunities to reduce call volume and improve client self-service capabilities.

Leadership & Client Engagement

• Act as an escalation point for complex client issues and transaction inquiries.
• Provide training, guidance, and mentorship to team members.
• Maintain detailed client documentation to support effective delivery service.

Risk & Compliance

• Support clients with data security, risk assessments, and system controls.
• Ensure compliance with banking regulations, policies, and procedures.

Required Technical Skills

• Strong working knowledge of banking file transmission formats, including:
  • TXT, CSV, XML, EDI, BAI2, NACHA
  • SWIFT MT (MT940, MT942, MT101, MT103, MT910, etc.)
  • ISO 20022 (PAIN001.v3, PAIN001.v9) CAMT (052, 053, 054)
• Experience troubleshooting transmission files and payment processing workflows.
• Trouble shooting web browsers
  • Chrome, Edge
• ITIL Management
• Salesforce Case Management –  
• Network Infrastructure Management –  
• Multifactor Tokens

Nice to have: BofA CashPro, CitiDirect, HSBCnet, JPM Access, BNY Mellon, Bottomline Technologies, Finastra 

Qualifications

• Proven experience in technical support, treasury management, or banking operations.
• Strong analytical and problem-solving skills.
• Excellent communication and client relationship management skills.
• Ability to make independent decisions and handle technical client scenarios.

The typical base pay range for this role is between $84K - $103K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.