Client Engagement Manager (Medical Publications)

Accountabilities:

• Serve as the primary day-to-day client contact for assigned accounts and projects, providing responsive, solutions-oriented service.
• Lead medical communications and medical publications programs from initiation through completion, ensuring delivery within agreed scope, timelines, budgets, and quality standards.
• Lead regular client status meetings, including agenda preparation, status reporting, meeting recaps, and timely follow-up.
• Coordinate closely with Creative, Editorial, Digital, Project, and other internal teams to manage day-to-day program execution.
• Review project deliverables to ensure alignment with client objectives, feedback, strategies, regulatory guidance, and applicable client processes.
• Manage project and account financials, including budget tracking, invoicing, reconciliations, forecasting, and identification of scope changes.
• Develop and manage change orders and contribute to proposals and Statements of Work as needed.
• Ensure compliance with agency and client SOPs, industry regulations, and applicable requirements, including PhRMA and Open Payments guidelines.
• Supervise and support medical, regulatory, and legal review processes, including document submissions through systems such as Veeva.
• Participate in onsite client meetings, advisory boards, congress activities, and speaker programs when required.
• Coach and support junior team members by providing guidance, feedback, and workload prioritization.
• Identify opportunities for organic account growth and support business development initiatives.

Requirements:

• Bachelor’s degree required; Communications, Marketing, Life Sciences, or a related field preferred. An advanced degree is a plus.
• 4–6+ years of experience in medical communications, medical education, pharmaceutical marketing, or a related field.
• Strong understanding of the life sciences industry, therapeutic landscapes, and the drug development process.
• Demonstrated ability to manage client relationships and communicate effectively with both clients and internal stakeholders.
• Strong financial acumen, including experience with forecasting, SOW development, budget management, and profitability considerations.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a deadline-driven environment.
• Exceptional attention to detail and a strong commitment to quality, accuracy, regulatory compliance, and process adherence.
• Ability to collaborate effectively with multidisciplinary and cross-functional teams.
• Proficiency with Microsoft Office and project management systems.
• Familiarity with document submission and medical review platforms such as Veeva PromoMats is preferred.
• Strong judgment, problem-solving skills, and a dependable, client-focused approach.
• Willingness to participate in occasional onsite client meetings, industry events, advisory boards, congresses, or speaker programs.

Benefits:

• Full-time remote opportunity.
• Hybrid work option for candidates within commuting distance of designated offices.
• Opportunity to work on medical publications and communications programs within the life sciences industry.
• Exposure to pharmaceutical, medical, regulatory, and scientific communications projects.
• Collaborative work with multidisciplinary Creative, Editorial, Digital, Project, and client-facing teams.
• Opportunities to participate in client meetings, advisory boards, congress activities, and speaker programs.
• Coaching and leadership opportunities through support and development of junior team members.
• Professional growth within a global medical communications and life sciences environment.
• Meaningful work focused on advancing knowledge and supporting improved health outcomes.