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Honolulu, Hawaii, United States
Hybrid
Not Available
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
This is a hybrid role working out of our Honolulu office.
We’re looking for a motivated, customer-focused Client Experience Specialist to join our Hawaiʻi team. This role will provide hands-on, local support to restaurant and hospitality clients throughout onboarding, implementation, and ongoing use of SpotOn technology.
Hawaiʻi has a significant Chinese-speaking business community, and this position will play an important role in helping us provide a better experience for clients who prefer to communicate in Chinese. The ideal candidate is personable, organized, comfortable with technology, and excited to work directly with local businesses.
Provide local client support in both Chinese and English
Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs
Support new clients throughout onboarding, setup, implementation, and go-live
Help translate or clarify product, operational, and support information for Chinese-speaking clients
Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly
Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn products
Assist with basic POS hardware and software troubleshooting
Escalate technical or operational issues to the appropriate internal teams when needed
Maintain accurate notes and communication regarding client requests and outstanding items
Provide an exceptional, relationship-focused customer experience
Fluent in Chinese and English
Strong communication and interpersonal skills
Customer-service mindset and willingness to help
Comfortable learning new technology and troubleshooting basic technical issues
Highly organized, responsive, and dependable
Ability to work both independently and collaboratively
Comfortable working directly with restaurant owners, managers, and staff
Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required
Compensation:
Our base pay range for this role is $20.00 - $26.00 per hour
Benefits:
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:
Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
Company-Paid Life Insurance & Disability
401(k) Retirement Savings & Annual Employer Match
We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.
