Client File Redaction Specialist

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Why this role matters

The Salvation Army (Salvos) provides a wide range of services that support women and women with children impacted by family and domestic violence. We offer accommodation, counselling, support, behavioural programs, and advice to women and children at risk of, experiencing or escaping family violence. Our services focus on prevention, restoration, and healing to provide specialised support to address immediate safety issues and provide advice, referrals, and connection to assist the recovery journey. 

 

About the role

As a Client File Redaction Specialist, you will be responsible for coordinating, reviewing and redacting client records in response to court-issued subpoenas and client requests for access to information. Ensuring all disclosures are managed in accordance with legislative requirements, privacy obligations, organisational policies and court deadlines.

Reporting to the Senior Manager, this is a casual position, based at the Territorial Support Office, based in Blackburn, VIC. This casual opportunity is ideal for someone seeking additional income with flexible, minimal hours, working on an as-needed basis to support business requirements. WFH negotiable.

 

Conditions

Compensation is in accordance with SCHADS Award Level 3.

$40.49 – $43.42 hourly + 25% casual loading increase + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

 

How you will make an impact

• Manage and coordinate requests for client information and records, ensuring timely triage, tracking, and resolution within required timeframes.
• Review sensitive client files, case notes, and documentation to identify information requiring redaction in line with privacy legislation and organisational policies.
• Prepare accurate redacted and non-redacted records for legal and information disclosure purposes, maintaining comprehensive audit trails throughout the process.
• Collaborate with internal stakeholders and legal teams to obtain relevant documentation and support compliant responses to subpoenas and information requests.
• Maintain strict confidentiality of client information while managing disclosure risks, ensuring compliance with legal, regulatory, and organisational requirements.

 

What you will bring

• Cert IV in Business Administration, Legal Services, Records Management, Community Services or a related discipline
• Demonstrated equivalent experience in a relevant role.
• Proficiency in Microsoft 365, especially Word and Excel, and experience using databases and information management systems.
• Strong organisation, time management and communication skills, with the ability to manage competing priorities, work independently and build effective stakeholder relationships.
• High attention to detail, with the ability to maintain accurate records, confidentiality and safe information handling
• Knowledge of workplace health and safety responsibilities

 

Desirable

• Experience in the not-for-profit and/or family violence sector.
• Knowledge of family violence, privacy, information sharing and relevant legislation.

 

What we offer

The Salvos offer eligible employees a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Flexible WFH working arrangements negotiable
• Access to EAP and health & wellness initiatives  
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

 

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 

 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

 

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration