Client Manager I - MFO

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

 

Join us as a Client Manager I

The Client Manager I position provides foundational support to the Relationship Manager Team Leader, serving as a primary point of contact for our clients, including those with complex needs.  The role independently manages the day-to-day client activities, ensures timely resolution of client needs, and maintains a high level of service to strengthen client relationships.  The Client Manager I prepares client presentations, supports client meetings, and assists in portfolio review discussions.  This position also coordinates administrative and operational tasks, ensuring the smooth operation of team workflows and contributing to an efficient client service process.  This role may also have opportunities to serve as second-chair Relationship Manager for larger, more complex relationships, providing valuable support to the lead Relationship Manager.  The position also provides leadership by mentoring junior team members and supports the execution of strategic initiatives that align with team goals.

 

Some of your key responsibilities include: 

Relationship Management:

• Independently serve as the primary support for all client relationships with little or no oversight from more senior Relationship Managers.

• Serve as the first point of contact for all client questions (e.g., tax checks, wires, charitable gifts).

• Partner with RMs to oversee RA work on presentations for client and prospect meetings.

• Manage CAs, PCAs, and AAs, and support business metrics for the relationship, including existing fee schedules, profitability of relationships, and relationship time management.

• Be proactive regarding client retention and the overall business development effort.

• Spend most of the time managing current accounts and overseeing the onboarding of client relationships.

 

Investment Execution:

• Independently own accounts and, in conjunction with more senior RMs (as applicable) and the central account team, make all investment decisions.

• Oversee Relationship Associates as they troubleshoot client account issues such as portfolio reporting/activity, client reference data, client data requests, and non-receipt of mailings for their clients’ accounts.

• Create client meeting materials and independently present portfolio reviews at client meetings; may prepare but not present materials for larger/more complex clients.

• Rebalance and repaper portfolios in preparation for account reviews, including reviewing asset allocation to ensure guidelines for investing have not changed and have been properly documented using DI in CRM.

• Serve as the primary interface on behalf of clients with central management teams within BBH.

 

Risk Management & Administration:

• Exercise sound, professional investment judgment on behalf of clients while avoiding risks to the firm and demonstrate 100% adherence to the compliance requirements of the business, including Investment Policy Statements, Know Your Customer requirements, and completing documentation and written records of meetings and discussions.

• As the primary day-to-day contact point with clients, elevate high-level risk issues to the senior RM, CAO, and/or TL.

• Ensure total compliance at the account level and oversee and respond to all compliance reports (e.g., overdraft reports, approved trades, delinquent documentation, IPSs).

• Oversee all account maintenance activities, including documentation, meeting materials, and performance evaluations.

 

Business & Professional Leadership:

• Begin to identify and participate in personal and professional networks with an eye towards cultivating referrals in the future.

• Keep abreast of internal/external market activity, be well-read, and become conversant on overall market trends, including, but not limited to, reading the Wall Street Journal daily.

• Manage self (e.g., EDP completion) to develop professionally and personally by utilizing the internal resources at BBH.

• Always demonstrate professional behavior and etiquette and serve as a model for other employees.

• Provide occasional guidance to RAs and Sr. RAs on a one-off basis.

 

Qualifications:

• BA or equivalent.

• 5+ years of relevant experience in a Client Advisor role.

• Wealth Management/Private Banking experience preferred.

• Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint). Experience using Bloomberg Terminal preferred.

• Ability to identify, escalate, and resolve problems/issues.

• Ability to communicate professionally through effective verbal and written skills.

• Demonstrated organizational skills and attention to detail.

• Ability to prioritize tasks and manage multiple projects.

• Strong interpersonal skills and the ability to work in a team environment.

• Demonstrated analytical and research skills.

 

 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.