Client Relations Administrator (hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

 Broadridge is hiring! We’re seeking a Client Relations Administrator.  The role of the Client Relations Administrator is to provide superior client levels of service to our clients while acting as Broadridge's face to the client. The Client Relations Administrator is the first point of contact for their clients and is expected to address client concerns, anticipate challenges, and provide support through our robust suite of products and services. Additional responsibilities include communicating with existing clients in person, over the telephone, or through email to address their needs and provide guidance and industry expertise.

 Responsibilities:

• Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.
• Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
• Receive, review, and process NOBO and beneficial shareholder data requests, ensuring information is handled accurately and in accordance with established procedures.
• Partners with other team members, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.
• Coordinate with internal teams to research and resolve complex requests, escalate issues when appropriate, and maintain complete and accurate request records.
• Demonstrate excellent written and verbal communication skills when engaging with external clients, providing clear, professional, and responsive support.
• Solves problems with straightforward situations; analyzes possible solutions using technical experience, sound judgment and precedents.
• Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.
• Effectively participates or leads projects designed to improve client satisfaction and gain greater processing efficiencies.
• Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.
• Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.
• Uses and creates departmental procedures and participates in the annual review process to ensure the accuracy and effectiveness of each procedure.
• Will be expected to work more independently requiring moderate levels of guidance.
• Supports and contributes to the Broadridge culture by maintaining and permeating an above-the-line attitude.
• Expected to work within our Connected Workplace environment through our hybrid work model.

Qualifications:

• Experience working in a client relations position
• Strong experience working with clients
• You should have strong analytic skills
• Basic knowledge in MS-Office

Compensation Range: The salary range for this position is between $28/hr to $30/hr Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, location, skills, and education

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings

#LI-PP1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.