We are currently hiring a Client Service Analyst – Robotic Process Automation (RPA) to join our growing team in Milton Keynes. This is an exciting opportunity to play a key role in delivering automation solutions that drive efficiency, reduce risk, and enhance service delivery across a leading global payments organisation.
Working within a collaborative and highly skilled RPA team, you will design, develop and support automation solutions using tools such as Blue Prism, partnering closely with business stakeholders to translate requirements into scalable digital workforce solutions.
This is a hybrid role, offering flexibility between home and office working, with 37.5 hours per week, Monday to Friday, scheduled between 8:00am – 6:00pm.
What we offer:
Life insurance, income protection, critical illness insurance
Annual leave, 26 days + bank holidays off
Retail Discount
Cycle to Work scheme
Vehicle Breakdown cover
Electric Car Scheme
Dining Card
Private Medical Insurance
Dental Insurance
Employee Stock Purchase Plan
Pension
Subsidized Onsite Canteen
What part will you play?
Translate business requirements into clear automation design documentation (PDD/SDD)
Working within Blue Prism object and process design standards
Ensure automation solutions are scalable, reusable, and aligned with governance frameworks
Complete UAT (User Acceptance Testing)
Validate automation outputs against defined acceptance criteria
Assist with deployment planning and production releases
Provide post-implementation support and issue resolution, Investigate production issues and perform root cause analysis
Monitor bot performance and identify optimisation opportunities
Recommend enhancements to improve stability, efficiency, and throughput
Maintain and utilize application and programming documents in the development of code. Recommend changes in development, maintenance, and system standard.
What are we looking for in this role?
What you bring (Including any qualifications or minimum experience):
Experience working with Blue Prism or similar RPA tools
Strong business process analysis and documentation skills
Understanding of process improvement methodologies (Lean / Six Sigma beneficial)
Ability to translate business requirements into technical solutions
Strong analytical and problem-solving capabilities
Effective stakeholder management and communication skills
Experience in financial services or regulated environments
Exposure to automation governance, risk, and controls
Basic understanding of APIs, data integration, or scripting
Blue Prism, Advanced Excel, Visual Basic, Advanced Visio, HTML, Advanced Word, PowerPoint
Additional Competency
Process optimization mind-set
Attention to detail and quality
Commercial awareness (cost vs benefit of automation)
Collaboration across cross-functional teams
Continuous improvement focus
Blue Prism certification (e.g., Developer or Professional Developer)
INDMK
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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