Want to know if this job is worth applying to?
Massachusetts, United States
Remote only
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Position Purpose:
The Client Service Representative is responsible for processing financial transactions and customer requests at a high rate of quality and productivity into 529 college savings plans. This role is responsible for following a variety of documented product procedures and matrices for multiple partners. The Candidate must be able to work in a high-paced environment and work. A degree of decision making is essential to this position. Overtime may be required. This position covers the shift of 1:00pm - 9:30pm
Essential Duties and Responsibilities:
Productivity/Quality
a) Process a diverse range of financial and non-financial transactions including but not limited to:
New Account Set Up
Account Contributions
Account Disbursements
Fund Transfers and Exchanges
Client Correspondence
b) Consistently meet productivity, timeliness, and quality standards.
c) Periodically assist or coordinate support for other functional units.
d) Perform quality assurance on transactions processed by peers.
e) Overtime during some weekends and holidays may be required.
Training/Job Knowledge
a) Complete core corporate training and develop solid knowledge of systems.
b) Provide input into new department policies and procedures.
c) Consistently improve job knowledge to advance service capabilities through training and self study.
d) Learn and follow plan rules and procedures that vary by partner/plan
Workflow/Process Improvement
a) Recommend improvements to applications, workflows, and procedures.
b) Staff are required to come up with project ideas to improve departmental functions and are measured on their input to the process.
Team Work
a) Ability to provide constructive feedback to team members as a result of performing quality assurance on team members work.
b) Willingness to work as a team and provide quality service to our clients.
c) Assist management during busy periods to mentor and evaluate temporary staff.
• Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
Minimum Requirements:
1 to 2 years' experience in a professional work environment preferred.
Strong analytical, problem solving, organizational, interpersonal, and communication skills.
Detail oriented, PC/keyboard proficient, flexible, self-motivated, ability to multitask and work well under pressure.
Prior financial service industry experience.
Series 6 and 63 licenses are preferred.
Bachelor’s Degree or equivalent experience.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
