Client Service Specialist

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can't get enough of our software. You'll be part of a supportive and fun team dedicated to creating exceptional client experiences. This is a full time position.

1. You’ll use quick digital navigation and problem-solving skills to answer questions
2. We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.

A successful Client Service Specialist will:

• Provide world-class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues 
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

What You Need to Get the Job Done

• You're available for in-office training during your training (which takes approx. 3-4 weeks, dependent on performance)
• Able to work in- office at least three days a week. When at home, have a dedicated at-home workspace, free from distraction with high-speed, reliable internet
• You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
• You have excellent interpersonal communication with clients and co-workers
• You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction.
• You have strong attention to detail and the ability to work in a fast-paced environment
• You're able to break down complex problems and explain them in a clear and simple way
• You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
• Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role.

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance 
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you