Want to know if this job is worth applying to?
Sydney, New South Wales, Australia
Onsite
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
About Sensormatic:
Celebrating 60 years of Innovation in Retail Technology in 2026, Sensormatic Solutions has defined the Retail Loss Prevention industry globally for decades. Operating in over 80+ countries, we serve the top retailers in the world achieve Inventory Intelligence, Shrink Management and overall Safety & Security wellness of Retailers' customers and staff alike.
What We Offer
Competitive salary + benefits
Ongoing training and development
Exposure to industry-leading technology
Supportive team culture
Long-term career growth in a global organisation
About our Opportunity
The Service Delivery Coordinator is responsible for coordinating and supporting the delivery of CCTV, access control, alarm and Electronic Article Surveillance (EAS) break/fix services
This role provides operational and account support across national customers, combining service coordination, quoting, escalation management, and stakeholder and supplier engagement to maintain service quality and financial performance.
The role includes:
Service Delivery & Operations
Coordinates daily interactions with customers, vendors, and internal teams
Manages high-quality communications to support service delivery
Applies technical and industry knowledge to resolve issues and maintain workflow continuity
Uses experience to support decision-making and issue resolution
Escalation & Issue Resolution
Acts as a central escalation point for service issues
Maintains structured workflows to manage service activity and customer requirements
Works across Account Managers, Finance, Operations, and Service Partners to resolve:
Service delivery issues
Billing discrepancies
Purchase order and payment delays
Quoting & Commercial Support
Reviews and processes quotes for service works and small projects
Supports revenue and margin outcomes through accurate and timely quoting
Applies technical and industry knowledge to ensure value for money and transparency from service partners
Account & Customer Management
Maintains customer confidence through timely resolution and communication
Assists in
Acts as a key contact for service-related queries and issue resolution
Provides coverage for Account Managers during leave or absence
Cross-Functional & Business Support
Collaborates with internal teams on service delivery and reporting
Ensures alignment between customer requirements and internal execution
Requirements for this role:
Technical Proficiency:
In-depth knowledge of EAS, CCTV, access control, and alarm systems.
Familiarity with industry standards and regulations related to security systems.
Performance Management:
Skills in setting KPIs, monitoring performance, and implementing improvement strategies.
Interpersonal Skills:
Strong ability to build relationships with clients, subcontractors, and team members.
Crisis Management:
Capability to handle emergencies and unexpected challenges effectively and calmly.
Professional Certifications:
Security License, relevant industry certifications, relevant technology or software certifications
Experience:
Minimum of 5 years in service delivery management in the security sector.
Proven track record in the service/ break-fix environment and coordinating third-party relationships.
Technical Certifications:
Certifications related to specific security technologies (e.g., CCTV installation, access control systems).
Software Proficiency:
High level of expertise in MS Office software including Outlook, Word and Excel
Experience in a range of service management platforms
If you are interested in this role, please click the Apply now button.