Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
Client Relationship Support:
- Serve as the Service Desk to handle queries from Business Units and internal department
- Primary point of contact for customer enquiries, handle complaints and request from clients or Relationship Managers
- Assist relationship managers in onboarding new clients, including KYC, account setup, and documentation.
- Proactively manage ongoing client requests and facilitate query handling to ensure timeliness and accuracy of responses.
Bespoke Service Delivery
- Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions.
- Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently.
Operational Excellence:
- Oversee the end-to-end client service process, ensuring adherence to regulatory standards and internal policies.
- Monitor and track service delivery metrics, identifying areas for process improvement.
- Maintain regular contact with Business Unit to obtain feedback on service levels. Initiate service review for ongoing improvement.
Front Office Support:
- Assist front office teams with client meeting preparation, follow-ups, and execution of agreed actions.
- Provide training and guidance to junior team members on client service best practices
Requirements
- University graduated / Degree holder in Banking and Finance or related disciplines
- 10+ years of experience in client service or operations within wealth management or private banking
- Strong understanding of financial products, investment vehicles, and regulatory frameworks.
- Practical experience and knowledge of Private Banking products and services, demonstrating a deep understanding of client needs within this specialized area.
- Excellent communication and interpersonal skills, with a client-focused mindset.
- Ability to manage multiple priorities and deliver under pressure.
- High attention to detail and problem-solving abilities.
- Proficiency in CRM and wealth management platforms.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location:
Two Harbour Square
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
