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Greater London, England, United Kingdom
Onsite
The future of money is being built right now. At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.
About the role:
The Client Services Team are the first point of contact for Clients, providing exceptional customer service, issue management resolution, system and technical support. As a Client Contact Associate, you will report to the Client Service Team Manager. This role is responsible for developing and maintaining effective relationships with Platform Securities’ Clients as the owner of all queries, issues and escalations.
Client Contact Associate s work closely with our clients’ point of liaison and their associated Account Manager to ensure the delivery of a consistently high level of service. Success will necessitate on building an understanding of the client’s business model and the services that we provide for them and recognising opportunities to improve new and existing services across the client base. Strong communication skills are essential and the ability to build good working relations and comfortable engaging and communicating at all levels within a client organisation.
It will be necessary to represent Clients objectively at appropriate forums and to contribute to and implement Service strategy. A track record of demonstrating excellent interpersonal and communication skills as well as strong planning and co-ordination skills are essential to ensure that all client enquires are responded to in a timely manner.
Your key responsibilities:
What you bring:
Educated to degree level or equivalent.
Experience of working in a similar role within Financial Services and knowledge of the associated regulations.
The ability to understand complex systems and workflows
Thorough understanding of operations, services and products for Platform Securities and Corporate Clients.
Experience of delivering exceptional client service and managing corporate relationships.
Maturity, integrity and the ability to work independently to achieve objectives with the minimum of direction.
Excellent time management, verbal and written communication skills.
Decision making in a high-pressured environment.
Self-motivated and a proactive with a can-do attitude.
Exceptional attention to detail and analytical skills.
Ability to build long lasting professional relationships with colleagues and Clients alike.
Proficient in Microsoft Office applications.
Results orientated and client focused.
Strong team player who works collaboratively with others.
Strong planning, organisational and problem-solving skills.
What we offer you:
Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.
We offer:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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