Client Services Representative

Join Our Flash Team as a Client Services Representative in the Dominican Republic!

Flash is seeking a Client Services Representative who is passionate about delivering exceptional customer service. In this role, you will manage inbound calls and emails, assist with product-related questions, and resolve operational support issues — ensuring every client feels supported and valued. As a client-facing representative, you will play a key role in shaping the customer experience and representing Flash with professionalism and care in every interaction.

At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Location: Distrito Nacional - Santo Domingo, Dominican Republic. This is a hybrid position that requires being on-site at our office in Metro Plaza 3 days a week, with 2 days remote from home. (Hybrid days vary depending on which shift you are hired into.

Training Requirement Notice:

Please note that this position requires a mandatory 30-day initial training period. Training will take place fully on-site Monday through Friday from 9:00 AM to 6:00 PM AST. Candidates must be able to commit to this schedule in person for the entirety of the training duration before transitioning into their regular shift schedule.

Shifts:

10-7pm AST. Days worked: Tue-Sat.  Days Off: Sun & Mon

OR

6:00pm- 3:00am AST. Day worked: Wed-Sunday. Days Off: Mon & Tue

Travel: 0%

Language: Spoken and written fluency in English and Spanish required

What You'll Do:

• Provide remote applications support via email and phone.
• Assist customers with basic software and hardware troubleshooting.
• Accurately document customer interactions (calls, follow-ups, escalations, reporting) Flash ticketing system.
• Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met.
• Escalate complex issues that cannot be resolved at the frontline, while providing clear documentation to enable faster resolution by the next support tier.
• Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more efficiently. 

What You Bring:

Technical Skills

• Basic troubleshooting of software and hardware issues.
• Prior technical and customer support experience.
• Working knowledge of iOS and Windows PC environments and their components.
• Experience using ticketing systems.

Soft Skills

• Committed to delivering an outstanding customer experience as Flash’s frontline representative.
• Excellent problem-solving aptitude with strong analytical thinking.
• Naturally curious and driven to identify solutions.
• Collaborative, team-oriented mindset with clear communication skills.
• Able to work independently, stay focused, and deliver results.
• Business-level fluency in English and Spanish (written and spoken).
• Excited to learn new processes and suggest improvements

Qualifications:

• 2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred).
• Bilingual in Spanish and English (written and spoken, business-level).
• High School diploma or equivalent (higher education or certifications a plus).

 Company Benefits and Perks:

• Hybrid schedule at our new office in Metro Plaza.
• Private Medical Insurance (Humano) – supplemental coverage.
• Gym & Meal subsidies to support work–life balance.
• Competitive salary + annual base bonus.
• Vacation bonus and all legal Dominican benefits.