Client Success Manager

Accountabilities:

Client onboarding and strategy development: Review client onboarding questionnaires to understand business objectives, target audiences, offers, existing marketing activities, and specific service requirements.
Schedule and lead client onboarding, discovery, and strategy calls, progressively taking full ownership of the onboarding experience and ensuring a smooth transition into service delivery.
Help clients define their marketing goals and develop appropriate sales funnel strategies aligned with their business needs and purchased services.
Identify missing information, required marketing assets, and key decisions needed before campaign production and implementation begin.
Document client requirements, strategic recommendations, and agreed action plans, obtain the necessary internal approvals, and communicate approved strategies to the relevant delivery teams.
Client relationship management: Build and maintain strong, long-term relationships with clients, acting as their primary point of contact for strategic discussions, account updates, and service-related concerns.
Conduct regular client check-ins, manage expectations, provide clear updates, and proactively resolve concerns to maintain a positive client experience.
Monitor client engagement and satisfaction, identify accounts at risk of cancellation, and recommend appropriate retention strategies.
Track upcoming contract renewals, initiate timely follow-ups, and guide clients through the renewal process.
Identify opportunities for additional services, upselling, and expanded engagements, communicating relevant recommendations to the founder.
Campaign performance and optimization: Review marketing campaign results in relation to each client's objectives, services, and available performance data.
Monitor and interpret key marketing metrics, including lead generation, conversion rates, cost per lead, and return on ad spend (ROAS), where applicable.
Identify performance gaps, conversion bottlenecks, and opportunities to improve sales funnels and overall campaign effectiveness.
Collaborate with the founder and marketing specialists to develop actionable optimization strategies and recommendations.
Present campaign insights, performance updates, and approved improvement recommendations clearly to clients and internal stakeholders.
Maintain accurate client documentation, track follow-up actions, and ensure effective communication between clients and internal delivery teams.
Requirements:
At least 3 years of professional experience in Client Success, Account Management, or another client-facing role within the digital marketing industry.
Good understanding of sales funnels, lead generation strategies, customer journeys, and conversion-focused marketing principles.
Previous experience conducting client onboarding sessions, discovery calls, and marketing strategy discussions.
Familiarity with digital marketing tools and concepts, including landing pages, email marketing, CRM systems, and marketing automation.
Ability to interpret marketing performance data, understand key campaign metrics, and identify opportunities for improvement.
Demonstrated experience managing client relationships, handling concerns, maintaining satisfaction, and supporting retention and renewals.
Excellent verbal and written communication skills, with the confidence to lead strategic conversations and interact professionally with business owners.
Strong interpersonal and relationship-building skills, with the ability to establish trust and maintain positive client partnerships.
Excellent organizational and time management abilities, including the capacity to manage multiple client accounts, competing priorities, and follow-up activities independently.
A proactive, solutions-oriented mindset, with strong analytical skills and the ability to turn client feedback and performance insights into actionable recommendations.
Comfortable working autonomously in a fully remote environment while collaborating effectively with founders and cross-functional marketing teams.
Nice-to-have qualifications:
Experience managing Facebook and Instagram advertising campaigns through Meta Ads Manager.
Familiarity with GoHighLevel, ClickFunnels, or similar CRM, sales funnel, and marketing automation platforms.
Previous experience working within a digital marketing agency.
Knowledge of conversion rate optimization (CRO), campaign reporting, and performance analysis.
Experience managing client renewals, identifying upselling opportunities, and developing account growth strategies.
Benefits:
Competitive compensation: Monthly salary ranging from $1,600 to $2,000 USD.
100% remote work: Work from anywhere in Latin America, with flexibility and location independence.
Professional growth: Develop your expertise in client success, digital marketing strategy, sales funnels, and account management.
Strategic ownership: Take an active role in client relationships, marketing recommendations, and retention initiatives.
Collaborative environment: Work closely with the founder and marketing specialists in a growing digital marketing agency.
Career development: Gain exposure to diverse businesses, marketing strategies, and performance-driven campaigns.
Meaningful impact: Help clients improve their marketing results, generate more leads, increase conversions, and achieve sustainable business growth.