This position is a trusted advisor and has overall accountability for the successful delivery of the technology solutions for contracted services and adoption of new systems, processes, and products in alignment with Sales and Client Account Management Executive. They act as the bridge between Magellan Technology and the client's needs, ensuring that every aspect of the implementation and support services is planned, executed, and delivered with precision and efficiency. Their role encompasses client management, stakeholder communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. Working as the client advisor with respect to our scope of contracted services, providing insight and guidance on Magellan’s Technology Product and technical roadmaps. The individual is responsible for transforming our processes that touch people, technology, and culture, focused on the quality of client experience at all levels, and acts as a true client advocate, ensuring the client’s voice is represented.
- Work with your leadership to keep them apprised of any discontent with client customers so that any issues can be addressed immediately. (10%)
- Attend meetings, as deemed necessary by the client, to keep Magellan apprised of any changes that may impact our current processes in support of the client. (40%)
- Gather and document issues and requests for change as they are received from the client. (20%)
- Maintain status updates and communicate to your leadership and client contacts. (20%)
- Work closely with stakeholders to provide status, iterative releases. (10%)
The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.
Other Job Requirements
Responsibilities
Associate's degree in computer and information science, healthcare administration, business or related field.
7+ years' professional IT experience.
7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
May consider an equivalent combination of education and experience.
Proven track record of managing enterprise-level clients and delivering technology solutions.
Strong technical acumen with the ability to translate complex solutions into business value for clients.
Excellent relationship management, stakeholder communication, and problem-solving skills.
Demonstrated ability to lead cross-functional teams and drive outcomes in complex, matrixed environments.
General Job Information
Title
Client Success Manager
Grade
29
Work Experience - Required
Account Management, IT, Project/Program Management
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Associate
Education - Preferred
Bachelor's
License and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$93,955
Salary Maximum:
$159,725
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
