Client Success Partner Integration Manager

Accountabilities:

End-to-end integration management: Own the full implementation lifecycle for strategic third-party partnerships, from project planning and launch coordination to ongoing partner lifecycle management and continuous improvement.
Develop detailed implementation plans, coordinate milestones, manage dependencies, and ensure partner integrations are delivered according to agreed timelines and business objectives.
Implementation processes and standards: Maintain standard operating procedures (SOPs), implementation playbooks, and operational documentation to promote consistency, quality, and scalability across partner launches.
Train internal teams on established implementation processes and ensure adherence to documented standards and workflows.
Partner relationship management: Serve as the primary operational contact for strategic partners following implementation, maintaining strong relationships and supporting continued engagement, satisfaction, and growth.
Represent the organization throughout partner onboarding, acting as a trusted liaison to ensure a smooth implementation experience for both partners and clients.
Conduct partner-level performance reviews, assess operational outcomes, identify improvement opportunities, and develop strategies to strengthen partnership value and scalability.
Product and technical coordination: Collaborate closely with Product Managers to translate partner requirements into technical specifications, workflows, system configurations, and implementation plans.
Coordinate with Product, Design, Engineering, Analytics, Sales, Marketing, Client Success, and Operations teams to develop and implement solutions that address partner and client needs.
Support the assessment and qualification of prospective partner clients in collaboration with commercial and strategy teams.
Performance and issue management: Monitor partner service-level agreements (SLAs), track implementation performance, manage escalations, and coordinate timely resolution of operational or technical issues.
Identify implementation risks, process gaps, and dependencies, working with internal and external stakeholders to develop practical solutions and minimize disruption.
Strategic improvement and growth: Understand the priorities of clients, partners, and internal stakeholders, translating business needs into actionable recommendations and product or process enhancements.
Identify opportunities to improve implementation frameworks, standardize partner workflows, and support future partnership launches at scale.
Contribute to broader business strategy and partnership initiatives by providing operational insights, performance data, and recommendations for sustainable growth.
Undertake additional responsibilities as needed to support evolving business priorities and partnership objectives.
Requirements:
Education: A bachelor's degree is required.
Professional experience: At least five years of experience in account management, implementation, customer success, partner integrations, or a related field. Experience in healthcare technology, healthcare services, or management consulting is particularly valuable.
Project and implementation management: Demonstrated ability to lead complex, cross-functional projects from planning through execution, coordinating timelines, deliverables, dependencies, and stakeholder expectations.
Healthcare industry knowledge: Familiarity with the healthcare ecosystem, including relevant legislation, major industry stakeholders, and the operational relationships between healthcare providers, payers, and benefits administrators.
Healthcare administration expertise: Understanding of healthcare administration and payer processes, including medical benefits, pharmacy benefits, third-party administrators (TPAs), and claims workflows.
Cross-functional collaboration: Proven experience coordinating initiatives across Product, Engineering, Client Success, Analytics, Operations, and commercial teams to deliver effective solutions.
Partner and client relationship management: Strong relationship-building skills and the ability to establish and maintain trusted relationships with senior leaders, external partners, clients, and internal stakeholders.
Strategic and analytical thinking: Ability to evaluate data, identify operational gaps and risks, assess performance, and translate findings into practical recommendations for process improvement and business growth.
Organization and prioritization: Exceptional attention to detail, with the ability to develop and execute structured work plans, manage multiple concurrent priorities, and maintain progress across several workstreams.
Communication and presentation: Excellent written and verbal communication skills, including the ability to summarize complex information, present recommendations, manage escalations, and communicate confidently with executive-level audiences.
Problem-solving and adaptability: Strong critical-thinking skills and the ability to navigate operational ambiguity, resolve challenges, and make informed decisions in a dynamic environment.
Ownership and initiative: A self-starter mindset, with the ability to work independently and collaboratively, take accountability for outcomes, and proactively identify opportunities for improvement.
Technical proficiency: Comfortable using web-based and mobile technologies, Microsoft PowerPoint, Excel, and other tools that support project management, analysis, and stakeholder communication.
Team orientation: A collaborative, professional approach and a commitment to building effective working relationships across diverse teams.
Work authorization and location: Applicants must be authorized to work in the United States without employer-sponsored visa support. Candidates must reside in, or be able to work from, a state where the employer is authorized to operate. International work is not permitted.
Benefits:
Competitive annual salary: $120,000–$140,000, based on the position's compensation range.
Remote work opportunity: A remote position based in the United States, subject to state employment eligibility requirements.
Meaningful healthcare impact: The opportunity to support innovative virtual care solutions that help individuals manage obesity and related health conditions through personalized, evidence-based care.
Cross-functional collaboration: Work closely with teams across Product, Engineering, Operations, Commercial Strategy, and Client Success.
Professional development: Opportunities to strengthen expertise in healthcare technology, strategic partnerships, implementation management, and operational excellence.
Strategic ownership: The opportunity to lead high-impact integration initiatives, influence implementation practices, and contribute to long-term partnership growth.
Innovative work environment: Join a fast-paced, technology-driven organization focused on improving healthcare access and patient outcomes.
Inclusive workplace culture: A commitment to diversity, equal opportunity, accessibility, and creating an environment where employees can contribute and grow.